Steven Suarez
PUMA
Antioch,TN
8
years of professional experience
Dynamic retail professional with a proven ability to adapt quickly to diverse environments and company cultures. Expertise in driving sales, efficiently processing transactions, and resolving customer complaints to enhance satisfaction. Strong proficiency in POS systems and RFID technologies ensures a seamless and exceptional customer experience. Committed to fostering positive interactions that contribute to team success and overall business growth.
Work History
Full Time Supervisor
1 Year 7 Months- Contributed to a high-achieving supervisory team that led 10 associates to exceed annual sales goals, distinguishing the location as one of the few in the district to meet all revenue KPIs.
- Achieved high-precision stock processing through the strategic implementation of RFID tracking and routing reports.
- Performed quality assurance audits, identifying and resolving inventory discrepancies such as mismated sets and damaged goods to ensure 100% catalog and stock accuracy.
Retail Associate
1 Year 8 Months- Utilized a persistent yet courteous strategy to facilitate customer sign-ups for loyalty programs and store credit cards.
- Achieved high levels of customer satisfaction by managing returns and refunds in strict accordance with company policies.
Facilitated resolution of customer issues to improve service quality and strengthen customer loyalty. - Restructured product displays and reorganized shelving to facilitate efficient stocking of weekly truckload of around 1000 items.
Receptionist
9 Months- Facilitated communication for prospective students seeking information on international study programs.
- Focused on delivering exceptional service by prioritizing client needs to enhance satisfaction.
- Leveraged bilingual skills to navigate and resolve complex communication barriers with non-English speakers.
Logistics
2 Months- Engaged in teamwork to consistently meet established daily and weekly performance targets.
- Delivered active engagement and exceptional customer service to enhance client satisfaction.
- Leveraged prior experience to navigate and optimize store layout effectively.
Food Server
4 Months- Conducted inventory checks to maintain accurate stock levels.
Arranged kitchen merchandise to optimize accessibility and organization. - Ensured compliance with safety regulations and rules to maintain a secure work environment.
- Enhanced customer satisfaction by implementing effective service strategies.
Education
High School Diploma
No Degree - Computer Science
Skills
Communication Skills
Customer Service
Inventory Management
Money Balancing
Supervisor Exp.
+5y Retail Experience
Organizational Skills
English/Spanish
Visual Merchandising
Digital Litreracy
Returns/Exchanges
RFID
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Full Time Supervisor
PUMA
11.2024 - 06.2026Read More
Retail Associate
Ollie's Bargain Outlet, Inc.
12.2022 - 08.2024Read More
Receptionist
Tennessee Tech University Department of International Programs
08.2021 - 05.2022Read More
Logistics
Harbor Freight Tools
06.2021 - 08.2021Read More
Food Server
Café Mineiro
08.2018 - 12.2018Read More
Independence Academy
High School Diploma
Read More
Tennessee Technological University
No Degree from Computer Science
Read More