Summary
Overview
Work History
Education
Skills
Timeline
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Steven Suminski

Peoria,IL

Summary

Adept Delivery Coordinator with a proven track record at Menards, enhancing delivery efficiency and accuracy. Excelled in merchandise inspections and schedule coordination, reducing late deliveries significantly. Skilled in fostering customer relationships through transparent communication. Demonstrates strong complaint handling abilities and forklift operation expertise, ensuring workplace safety and operational excellence.

Overview

9
9
years of professional experience

Work History

Order Picker

Menards
05.2024 - Current
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Checked inventory and selected products from specific locations based upon availability.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.

Delivery Coordinator

Menards
04.2015 - Current
  • Inspected merchandise for damage and accuracy against order documents.
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
  • Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
  • Consulted with customers about delivery and order preparation requests.
  • Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
  • Managed, transmitted and filed delivery paperwork.
  • Obtained product specifications along with delivery address, date and contact information.
  • Followed company policies and procedures during shift.
  • Reported customer questions, issues and complaints to management.

Outside Yard Team Member

Menards
04.2015 - Current
  • Developed strong relationships with customers, leading to repeat business and positive word-of-mouth referrals.
  • Worked closely with various departments to ensure timely and accurate delivery of customer orders, resulting in high customer satisfaction levels.
  • Performed routine maintenance on equipment used in daily operations, prolonging the life of valuable tools.
  • Enhanced customer satisfaction by providing efficient and accurate assistance in locating products.
  • Operated heavy machinery such as forklifts or loaders responsibly, minimizing risk of accidents or injury on the job site.
  • Loaded and unloaded delivery trucks accurately while adhering to safety guidelines, preventing accidents or damage to products.
  • Trained new employees on yard operations, equipment usage, and safety protocols, fostering a supportive work culture.
  • Conducted regular inventory checks to ensure product availability for customers'' needs.
  • Participated in periodic physical inventories to maintain accurate records of all materials within the yard area.
  • Maintained a safe and clean work environment, ensuring compliance with company policies and procedures.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Loaded and unloaded Type materials and stored in correct locations in yard or warehouse.

Education

Diesel Technician - Diesel Mechanics

University of Northwestern Ohio
Lima, OH

Skills

  • Delivery Tracking
  • Schedule Coordination
  • Complaint Handling
  • Merchandise Inspections
  • Order reviews
  • Shipping processes
  • Forklift Operation
  • Shipping procedures
  • Transportation knowledge
  • Palletizing skills
  • Professional Appearance
  • Safety awareness
  • Workplace Safety
  • Equipment operation

Timeline

Order Picker

Menards
05.2024 - Current

Delivery Coordinator

Menards
04.2015 - Current

Outside Yard Team Member

Menards
04.2015 - Current

Diesel Technician - Diesel Mechanics

University of Northwestern Ohio

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Steven Suminski