Steven T. Surprenant
Satellite Operations Center Technician
Tampa,FL
Summary
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
8
8
years of professional experience
1
1
CompTIA Security+ SY0-701 Certification
Work History
Satellite Operations Center Technician
SES Space and Defense – U.S. Special Operations Command HQ
Tampa, FL
01.2024 - Current
- Create modem configurations files and transmission security files sent to deployed users to ensure mission success.
- Conduct troubleshooting with deployed personnel, increasing up time on satellite systems.
- Provide customer service, and ensure 24/7, 365 operations for all customers.
- Follow standards and procedures to maintain safe work environment.
- Monitor and maintain several networks worldwide with the use of iDirect software services.
- Attended and successfully completed 40 hour iDirect class covering iBuilder and iMonitor.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Satellite Communications Radio Systems Operator
Assignment 3rd Battalion / 20th Special Forces Group (Airborne) Florida Army National Guard
Starke, FL
03.2022 - Current
- Collaborate with team to develop innovative methods to improve system delivery and security.
- Build Operations Centers used for high-priority mission tracking in austere environments internationally.
- Attended and successfully completed 40-hour NET training course with L3Harris in the operation and troubleshooting of the AN/PRC-167 Communication System.
- Responsible for set up, operation, maintenance, repair, and takedown of the network used for both data and voice communications between ground, air, support and command personnel.
- Provide communications support across multiple frequency ranges for the Army’s Special Forces Teams across the globe in many different environments.
- Conduct Training for SATCOM systems to include router, switch and KG-250x.
- Conduct regular audits on user accounts, permissions, and access control lists, ensuring maximum reliable security.
- Crosstrain with other communication and networking communities to ensure proficiency inside and outside of personal job specialties.
Information Systems Technician
USS Somerset, US Navy
San Diego, CA
12.2017 - 12.2021
- Provided supervision for the ship’s Combat Communications Division.
- Ensured the accuracy of over 1,000 transmitted Naval Messages with zero discrepancies as Message Center Supervisor.
- Managed and operated all voice and data communications across multiple frequency ranges from High Frequency to Extremely High Frequency in accordance with US Naval requirements.
- Designed communication plans for ship operations.
- Provided helpdesk service to the entire ship force.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor’s Degree - Cybersecurity Technology
University of Maryland Global Campus
Hyattsville, MD05-2026
A+ training, CCNA training, and Windows 10 training - undefined
05.2019
High School Graduate - undefined
McKinney High School
McKinney, TX05.2017
Skills
- Satellite Communications Knowledge
- Satellite Deployable Nodes (SDN)
- Supporting SOF units
- L3Harris Radios
- iDirect Software (iBuilder and iMonitor)
- Strong Written and Verbal communication skills
- Customer Service
- Conflict Management and Problem Solving
- Basic A, CCNA, and Windows 10
- Basic Microsoft Office knowledge
Certification
- Active DOD TS/SCI (Top Secret/ Sensitive Compartmented Information) Clearance
- CompTIA Security+ (SY701) valid through September 2027
Timeline
Satellite Operations Center Technician
SES Space and Defense – U.S. Special Operations Command HQ
01.2024 - Current
Satellite Communications Radio Systems Operator
Assignment 3rd Battalion / 20th Special Forces Group (Airborne) Florida Army National Guard
03.2022 - Current
Information Systems Technician
USS Somerset, US Navy
12.2017 - 12.2021
A+ training, CCNA training, and Windows 10 training - undefined
High School Graduate - undefined
McKinney High School
Bachelor’s Degree - Cybersecurity Technology
University of Maryland Global Campus