Steven T. Brandner

• Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.

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• Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.

• Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
• Cultivated professional working relationships with peers and supervisors.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Process all client transactions, including deposits withdrawals Transfers and loan payments
• Processes transactions quickly and efficiently in compliance with bank compliance
• Maintains an accurate balance of cash drawers and balance of ATM forms
• Adhered to strict safe deposit box operations and guidelines
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.