Steven Thomas
Detroit
Summary
Dynamic Front of the House Supervisor at Gilly's Clubhouse and Rooftop, adept in operational management and staff scheduling. Proven track record in enhancing team performance through effective training and communication. Recognized for delivering exceptional customer service while fostering a collaborative work environment. Committed to achieving departmental goals and optimizing workflow efficiency.
Overview
11
11
years of professional experience
Work History
Front of the House Supervisor
Gilly's clubhouse and rooftop
Detroit
04.2024 - Current
- Oversaw daily operations including scheduling shifts, assigning tasks, monitoring workflow.
- Promoted teamwork among staff members by providing support, resources and recognition for a job well done.
- Answered questions and addressed concerns from employees promptly through email, phone and in person.
- Developed departmental goals and objectives to improve operational performance.
- Trained new employees on company policies, procedures, and standards.
- Managed daily staffing needs including scheduling shifts, managing call-offs and recruiting additional personnel as needed.
Server Assistant
Gilly's clubhouse and rooftop
Detroit
04.2024 - 01.2025
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Filled and served various beverages for customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Carried food orders to specific restaurant tables and served guests.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Checked in with customers throughout their meal to ensure satisfaction.
- Effectively multitasked within fast-paced environment.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted guests with friendliness and professionalism.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Delivered exceptional customer service through friendly interactions with guests.
Server Assistant
Mad nice
Detroit
03.2023 - 11.2024
- Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Carried food orders to specific restaurant tables and served guests.
- Greeted guests and answered any questions they had about the menu.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Stocked service stations with ice, napkins and straws.
- Stocked displays with new and transferred merchandise.
Team Member
Five Guys
Detroit
01.2014 - 05.2021
- I made the burgers.
- I made the fries
- I dressed the burgers
- I cleaned the lobby and bathrooms
- I made milkshakes
- I cut potatoes for fries
- I roll all the burgers into patties
- I took guests orders
Education
GED -
Wayne County Community College
Detroit, MI06-2018
Skills
- Staff scheduling
- Employee training
- Operational management
- Customer service
- Problem solving
- Communication skills
- Inventory management
- Have a good personality and a team worker
Timeline
Front of the House Supervisor
Gilly's clubhouse and rooftop
04.2024 - Current
Server Assistant
Gilly's clubhouse and rooftop
04.2024 - 01.2025
Server Assistant
Mad nice
03.2023 - 11.2024
Team Member
Five Guys
01.2014 - 05.2021
GED -
Wayne County Community College