Monica Uicab
Los Angeles,CA
Summary
Dynamic Front of House Supervisor with a proven track record in staff supervision, operational management, and training. Expertise in resolving guest complaints and ensuring service quality.
Overview
4
4
years of professional experience
Work History
Front of the House Supervisor
Pier Burger
Santa Monica, California
07.2021 - Current
- Supervised daily operations to ensure smooth workflow and service quality.
- Trained new employees on restaurant policies and procedures.
- Addressed guest complaints promptly and professionally.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Resolved guest complaints regarding food quality or service issues promptly and courteously.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
Education
High School Diploma -
Belmont High School
Los Angeles, CA06-2012
Skills
- Staff supervision
- Operational management
- Training new employees
- Cash handling
- Quality assurance
- Customer service
- Shift management
Languages
Spanish
Native/ Bilingual
Timeline
Front of the House Supervisor
Pier Burger
07.2021 - Current
High School Diploma -
Belmont High School