Steven Thomas
GA
Overview
1
1
Certification
Work History
Logistics Operations Manager
FedEx Corporation
- Supported a team of 10 to 25 drivers, coordinating routes, answering calls, and solving problems in real time.
- Handled daily dispatch, rerouting, and package tracking using FedEx’s DRO system.
- Responded to delivery delays and customer concerns, working with the FedEx terminal to resolve issues quickly.
- Hired and trained drivers, helping them understand customer expectations, and safety policies.
- Managed vehicle schedules, maintenance, and inspections to avoid service interruptions.
- Acted as the main point of contact for escalations between drivers, FedEx terminal staff, and customers.
Education
High School Diploma -
North New Summit
Certification
- Diploma in Applied Generative AI
- Certified Customer Success Specialist
- Customer Success Strategic Management
- Zendesk Customer Service Professional
- Value First Onboarding
- User Onboarding
- HubSpot Academy Service Hub Software Service
- ChatGPT Prompt Engineering for Developers
- Certified AI-Powered Training Professional
Timeline
Logistics Operations Manager
FedEx Corporation
High School Diploma -
North New Summit
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