Steven Tono
Rancho Santa Margarita,CA
Summary
Accomplished sales professional with 10+ years of experience specializing in the financial industry. Has a proven track record of enhancing loan production through expert financial analysis and robust customer relationship management. Consistently achieved top performer status by being highly-skilled in sales, networking, decision-making, and exceeding client and employer expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Mortgage Loan Officer
American Advisors Group
08.2018 - 04.2023
- Proven top performer by exceed $2M in funding every month
- Managed the mortgage process, from initial application to closing, by collaborating with underwriters, processors, and closers to ensure a seamless loan process experience for clients.
- Maintained and grew book of business through consistent and timely check ins with existing and past clients
Team Lead : Senior Mortgage Loan Officer
Advisors Mortgage Group
09.2015 - 08.2018
- Managed a personal pipeline while simultaneously managing junior team members.
- Set performance expectations, monitored progress towards goals, and provided guidance on professional growth.
- Confirmed compliance with set procedures and quality requirements.
- Trained junior loan officers on product offerings and consultative sales techniques.
Direct Lending Associate
First Direct Lending
03.2015 - 08.2015
- Developed and maintained strong client relationships by identifying customer needs to enhance customer experience and boost sales.
- Utilized CRM systems, Velocify & RingCentral, to manage a high client volume with efficiency and accuracy to track different product interests.
Jr. Mortgage Banker
Network Capital Funding Corporation
08.2014 - 03.2015
- Proactively identified opportunities for cross-selling additional products or services to existing clients.
- Project managed the application process, ensuring clients provided all necessary documents for a successful loan approval.
Lead Bank Teller
JP Morgan Chase
10.2010 - 07.2014
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Managed high-volume transactions during peak periods while maintaining composure in a fast-paced environment.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
Education
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06.2010
Skills
- Sales development and networking skills
- Customer service and relationship management
- Financial analysis and credit assessment
- Problem-solving and decision-making
- Team management, training and mentorship
Software
- Salesforce
- Velocify
- RingCentral
- Lendforce
- Reverse Vision
Certification
Nationwide Multistate Licensing System (NMLS)
State License: CA,WA,TX,FL,OR,NC
Timeline
Senior Mortgage Loan Officer
American Advisors Group
08.2018 - 04.2023
Team Lead : Senior Mortgage Loan Officer
Advisors Mortgage Group
09.2015 - 08.2018
Direct Lending Associate
First Direct Lending
03.2015 - 08.2015
Jr. Mortgage Banker
Network Capital Funding Corporation
08.2014 - 03.2015
Lead Bank Teller
JP Morgan Chase
10.2010 - 07.2014
High School Diploma -
Aliso Niguel High School
Nationwide Multistate Licensing System (NMLS)
State License: CA,WA,TX,FL,OR,NC
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