Steven Toschlog
Warner Robins,Ga
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Accomplished management professional versed in leading teams, increasing efficiency and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporations objectives. Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management.
Overview
15
15
years of professional experience
Work History
Service Assistant Manager
Riverside Ford
01.2025 - Current
- Acted as the primary liaison between customers and technicians, ensuring clear communication of vehicle issues and recommendation services
- Greeted customers promptly and created repair orders with accurate vehicle and service details
- Recommended maintenance and repair services based on manufacture guidelines
- Resolved customer convers and complaints professionally to maintain positive relationships.
- Assisted in training new advisors or processes, systems and customer service standards.
- Maintained CSI scores above 95%
- Supported service lane operations during high-volume periods
- Prepared and reviewed estimates, invoices and warranty documents.
- Upsold additional services and products, consistently meeting or exceeding sales goals
- Specialized in the Quick Lane
Service Assistant Manager
Metter Ford
05.2023 - 01.2025
- Collaborated with technicians and management to ensure timely and high-quality service delivery.
- Assisted in training new advisors on processes, systems and customer service standards.
Service Director
Paul Thigpen Automotive Group
10.2020 - 05.2023
- Double digit sales growth within the first 12 months
- Development and execution of over 6 different software systems to help streamline the repair process
- Relieved aged inventory of over $300k, replacing it with current inventory. All 4 locations are now RIM compliant with the manufacture
- Location has received the President’s Award for CSI 2 years in a row
- Improved employee retention to 87%
- Managing Parts, Service, and Purchasing departments for Paul Thigpen Ford.
Assistant Service Director
Hutchinson Automotive Group
09.2018 - 09.2020
- Controlled all aspects of advertising, purchases, and warranty submission
- Ran a team of over 75 employees including a newly formed detail department adding $210k in gross profit monthly to the service department.
- Developed, implemented, and monitored programs to maximize customer satisfaction
- I oversaw the Buick, GMC, Cadillac location to include Parts, Service, Detail, and a Body shop
Service Advisor
Sons Honda
02.2016 - 08.2018
- Worked closely with Honda on a new customer check-in process
- Created 4 new positions which increased our ability to perform outstanding customer satisfaction to 18% above the zone.
- Partnered with regional and local tech schools for apprentice programs and growth opportunities with the help of the service manager.
- Wrote service for one of the largest Honda dealership in the Southeast with over 100 employees at a unique location.
Air Transportation Specialist
USAF
Warner Robins, Ga
11.2010 - 02.2016
- Assisted in training new personnel on the operation of aircraft systems and procedures.
- Exhibited strong problem-solving skills when dealing with complex issues related to air transportation.
- Coordinated with other departments within an organization regarding scheduling needs associated with air transportation operations
- Managed inventory of spare parts necessary for routine maintenance checks on aircrafts.
- Created detailed logs documenting all aspects of daily flight operations such as altitude, speed, direction changes and estimated time en route.
Education
High School Diploma -
Snook High School
Snook, TX05-1995
Skills
- Outstanding customer service skills
- Tech Savvy
- Certified in 16 DMS systems
- X-Time Certified
- Faith Driven
Timeline
Service Assistant Manager
Riverside Ford
01.2025 - Current
Service Assistant Manager
Metter Ford
05.2023 - 01.2025
Service Director
Paul Thigpen Automotive Group
10.2020 - 05.2023
Assistant Service Director
Hutchinson Automotive Group
09.2018 - 09.2020
Service Advisor
Sons Honda
02.2016 - 08.2018
Air Transportation Specialist
USAF
11.2010 - 02.2016
High School Diploma -
Snook High School