Steven Vasquez
San Antonio,TX
Summary
Highly enthusiastic customer service professional with over 16 years client interface experience. Security Guard who upholds high ethical standards and is honest with supervisors, employees and customers at all times regarding suspicious events and security questions.
Overview
20
20
years of professional experience
Work History
Store Manager
Refuel
04.2023 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Merchandiser
Mexcor
11.2022 - 04.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Driver
Papa Johns
10.2022 - 04.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Store Manager
Circle K
09.2020 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Murphy USA
06.2016 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
7-eleven
08.2014 - 06.2016
- Managed team of 8 customer service reps and 1 assistant manager.I was chosen to travel to under-performing stores, both in and out of San Antonio, to assist the manager in bringing sales/labor back to company standards
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Interviewed, hired and trained new quality customer service representatives
- Provided detailed monthly departmental reports and updates to senior management
- Addressed negative customer feedback immediately
Assistant Manager
7-Eleven
01.2013 - 08.2014
- Interviewed, hired and trained new quality customer service representatives
- Addressed negative customer feedback immediately
- Effectively communicated with team members to maintain clearly defined expectations
Assistant Manager
Speedy Stop
01.2012 - 01.2013
- Company Overview: This company was sold to 7-Eleven in Jan 2013
- Effectively communicated with team members to maintain clearly defined expectations
- Addressed negative customer feedback immediately
- Resolved customer questions, issues and complaints
- Interviewed, hired and trained new quality customer service representatives
- This company was sold to 7-Eleven in Jan 2013
Assistant Manager
Exxon
02.2008 - 12.2011
- Company Overview: This company was sold to Speedy Stop in Jan 2012
- Interviewed, hired and trained new quality customer service representatives
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Worked as a team member performing cashier duties, product assistance and cleaning
- Oversaw store operations, including staff assignments
- Interviewed, hired and trained new team members
- Delegated tasks to team members to optimize productivity
- This company was sold to Speedy Stop in Jan 2012
Security Officer
Smith Security
03.2005 - 02.2008
- Monitored the premises to ensure compliance with established regulations and safety standards.
- Reported all incidents, accidents and medical emergencies to law enforcement
- Responded quickly to medical emergencies, bomb threats and fire alarms
- I obtained SECRET CLEARANCE while providing security for the Boeing Aerospace facility located on Kelly AFB
- Final post was located at the Citicorp facility
Skills
- Highly enthusiastic customer service professional with over 20 years client interface experience
- Security Guard who upholds high ethical standards and is honest with supervisors, employees and customers at all times regarding suspicious events and security questions
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Large cash/check deposits expert
- Markdown/promotional procedures
- Inventory control familiarity
- Customer service expert
- Adaptive team player
- Visual merchandising proficiency
- Opening/closing procedures
Accomplishments
- Researched, calmed and rapidly resolved client conflicts.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Career Overview
I have worked in convenience stores for over sixteen years. I have managerial experience in both assistant manager and manager positions.
Timeline
Store Manager
Refuel
04.2023 - 01.2025
Merchandiser
Mexcor
11.2022 - 04.2023
Driver
Papa Johns
10.2022 - 04.2023
Store Manager
Circle K
09.2020 - 10.2022
Store Manager
Murphy USA
06.2016 - 08.2020
Manager
7-eleven
08.2014 - 06.2016
Assistant Manager
7-Eleven
01.2013 - 08.2014
Assistant Manager
Speedy Stop
01.2012 - 01.2013
Assistant Manager
Exxon
02.2008 - 12.2011
Security Officer
Smith Security
03.2005 - 02.2008