Steven Vaughan
Glen Burnie,MD
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Help Desk Technician II
General Dynamics Information Technology
02.2024 - Current
- Served as first point of contact for incoming technical service calls and emails.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Resolved tech-related questions via multiple channels, including email, online chat, and phone conversations.
- Supported troubleshooting for both hardware and software components.
Lead Data Technician
Midpoint Technology Group
03.2023 - 01.2024
- Directed and accomplished several projects' installations through all phases.
- Oversaw project installations with various subcontractors.
- Executed site assessments and supported engineering tasks.
- Oversaw material organization and onsite logistics coordination.
- Executed on-site installations, ensuring completion within set timelines.
- Demonstrate specific installation tasks will include and exceed the following: proper cable placement, closet build-out, and cable sorting/dressing, cable termination, furniture lacing, cable testing, and active device installations, including network equipment.
- Consistently maintained expertise in customer-specific Safety and Security guidelines.
Data Technician
Midpoint Technology
01.2023 - 03.2023
- Executed site assessments and supported engineering tasks.
- Oversaw material organization and onsite logistics coordination.
- Executed on-site installations, ensuring completion within set timelines.
- Demonstrate specific installation tasks will include and exceed the following: proper cable placement, closet build-out, and cable sorting/dressing, cable termination, furniture lacing, cable testing, and active device installations, including network equipment.
- Consistently maintained expertise in customer-specific Safety and Security guidelines.
Data Technician
KCI -Telecommunications (Temp Agency)
10.2022 - 01.2023
- Performed direct installation while utilizing technical skills to ensure project completion within set timelines.
- Demonstrate specific installation tasks will include and exceed the following: proper cable placement, closet build-out, and cable sorting/dressing, cable termination, furniture lacing, cable testing, and active device installations, including network equipment.
- Engaged in collaborative work with both team members and subcontractors on assigned tasks.
- Maintained comprehensive understanding of safety and security guidelines.
- Built strong connections with customers and colleagues.
Commercial Sales Manager
AutoZone
06.2020 - 10.2022
- Consistently met sales targets through strategic customer engagement.
- Kept communication channels open between AutoZone and commercial clients.
- Plan delivery routes and oversee drivers for timely product delivery.
- Act as a consultative partner to commercial customers by maintaining expert knowledge of automotive parts and the industry; conduct research to guarantee the customer is offered the 'right part for the right price.'
- Managed account documentation, invoicing, and adjustments.
- Facilitate the AutoZone one-team atmosphere by supporting customers and colleagues in varied business tasks.
- Cultivated strong relationships with management team.
- Ensures vehicles are properly maintained by identifying and reporting any issues.
Retail Sales Associate
AutoZone
Fredericksburg, VA
04.2020 - 06.2020
- Delivered timely completion of all designated store responsibilities during allocated shifts.
- Operates cash registers and follows established cash-handling procedures.
- Adheres to established company policies and loss prevention procedures.
- Ensures compliance with merchandising directives to maintain store aesthetics.
- Utilizes OBD-II to read codes from customers' automobiles.
- Diagnosed automobile issues and proposed fixes.
- Actively engaged in developing more effective customer service skills.
Carpet Cleaner
Zerorez of Greater Fredericksburg
01.2014 - 04.2020
- Managed various aspects of residential and commercial work.
- Directed comprehensive maintenance for floors and fabric furniture.
- Set up rooms for cleaning.
- Handled maintenance tasks for vehicles and equipment.
- Trained staff in proper operational practices.
Skills
- Ticket management
- Remote support
- Hardware repair
- Hardware troubleshooting
- Software troubleshooting
- Cable management
- Structured cabling
- Commercial wiring
- Data center experience
- Fiber optic handling
Certification
CompTia Security + CE, Expires October 2027
Timeline
Help Desk Technician II
General Dynamics Information Technology
02.2024 - Current
Lead Data Technician
Midpoint Technology Group
03.2023 - 01.2024
Data Technician
Midpoint Technology
01.2023 - 03.2023
Data Technician
KCI -Telecommunications (Temp Agency)
10.2022 - 01.2023
Commercial Sales Manager
AutoZone
06.2020 - 10.2022
Retail Sales Associate
AutoZone
04.2020 - 06.2020
Carpet Cleaner
Zerorez of Greater Fredericksburg
01.2014 - 04.2020
CompTia Security + CE, Expires October 2027
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