Steven Ventura
Levittown,NY
Summary
Customer focused, dedicated professional motivated to further career and secure a position in the Project & Program Management department as an Ops Program Specialist utilizing experience and desire to be a valuable contributor to organizational growth and success at any company. Resourceful, able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets.
Overview
8
8
years of professional experience
Work History
Delivery Driver
FedEx
10.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Able to complete routes with approximately 100-250 stops in one shift.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Painter
IPaint
05.2018 - 10.2019
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Security Officer
Titan Global Security
05.2017 - 10.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Customer Account Representative
Rent A Center Warehouse & Retail Store
03.2016 - 06.2017
- Processed client payments and updated accounts.
- Kept detailed records of customer interactions for optimal traceability.
- Analyzed accounts for delinquencies and other ongoing issues.
- Interpreted financial data to identify trends and opportunities.
- Implemented customized account plans to meet individual client needs.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Researched and recommended new products to meet customer needs.
- Responded to customer inquiries and provided detailed account information.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Prepared and shared account details, insurance coverage and funds.
Education
Bachelor of Science - Criminology
SUNY Old Westbury
Old Westbury, NY06.2024
Associate of Science - Criminal Justice
Suffolk County Community College
Selden, NY05.2018
Skills
- Bilingual (English/Spanish)
- Commercial Driving
- Proficient in all Microsoft programs: SharePoint, PowerPoint, Excel, and Word
- Inventory management
- Strong organizational skills
- Efficient attention to details
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
FedEx
10.2019 - Current
Painter
IPaint
05.2018 - 10.2019
Security Officer
Titan Global Security
05.2017 - 10.2019
Customer Account Representative
Rent A Center Warehouse & Retail Store
03.2016 - 06.2017
Bachelor of Science - Criminology
SUNY Old Westbury
Associate of Science - Criminal Justice
Suffolk County Community College
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