Steven Walden
Apollo Beach
Summary
Adaptable leader with proven problem-solving and communication skills in technology support. Expertise in MS operating systems, MS Office applications, and iOS devices, including iPhones and iPads. Experienced in developing training materials and facilitating client understanding to enhance operational efficiency. Ready to leverage skills to drive results in technology environments.
Overview
10
10
years of professional experience
Work History
Volunteer - Personal 1:1 Tech Support
Senior Planet - OATS
Apollo Beach
01.2025 - Current
- Provided remote 1:1 support for Senior Planet clients using Zoom to enhance engagement.
- Researched client inquiries prior to sessions to ensure informed discussions.
- Facilitated client understanding of solutions during sessions, adapting as needed.
- Scheduled follow-up sessions for in-depth exploration of complex issues.
- Received positive feedback from clients, reflecting high satisfaction levels.
Senior Associate Director, Outcomes Liaison
Boehringer Ingelheim Pharmaceuticals, Inc.
Apollo Beach
11.2019 - 07.2023
- Collaborated with Account team to communicate clinical, economic, and humanistic value evidence for BI products to key Health Plans.
- Participated in worldwide beta testing group, reviewing software updates before company-wide distribution.
- Contributed to early development of new work activity support and tracking system for National Outcome Liaison team.
- Tested software during development, offering essential recommendations from end-user perspective.
- Developed training materials and conducted training sessions for program implementation.
- Served as primary field support for technology tools, including extensive use of MS Teams and proprietary software.
Manager, Clinical Implementation, Pharmacy DUR
WellCare Health Plans, Tampa, Florida
Tampa
01.2016 - 10.2019
- Oversaw Drug Use Review program within Pharmacy Quality Department, ensuring compliance and quality standards.
- Served as primary data analytics resource using MS Access, Excel, and proprietary software.
- Prepared FDA-required data analytics reports for regulatory submission.
- Developed DUR analytics plans for new contracts with various State Medicaid Programs.
- Facilitated numerous quality committees to enhance program effectiveness.
Education
Master of Public Health - Epidemiology
University of South Florida
Tampa, FL04-2012
MBA - Business
Florida Atlantic University
Boca Raton, FL05-1994
Doctor of Pharmacy - Pharmacy
University of The Pacific
Stockton, CA04-1979
Skills
- Microsoft Excel and data analytics
- Remote support and client management
- Software testing and problem solving
- Attention to detail
- Effective communication skills
- Adaptive learning and time management
- Team collaboration and multitasking
- Social perceptiveness and good telephone etiquette
- Interpersonal communication and cultural awareness
- Team building
- Computer proficiency
- Calm under pressure
Affiliations
- When not volunteering my time, I like to hike with my wife and golden retriever, read and watch movies with my wife.
- My wife and I volunteer at our church food pantry on Saturday mornings, when we are available.
- My wife and I are active in the Catholic Church Worldwide Marriage Encounter, a volunteer group supporting various Marriage Encounter programs.
References
References available upon request.
Timeline
Volunteer - Personal 1:1 Tech Support
Senior Planet - OATS
01.2025 - Current
Senior Associate Director, Outcomes Liaison
Boehringer Ingelheim Pharmaceuticals, Inc.
11.2019 - 07.2023
Manager, Clinical Implementation, Pharmacy DUR
WellCare Health Plans, Tampa, Florida
01.2016 - 10.2019
Master of Public Health - Epidemiology
University of South Florida
MBA - Business
Florida Atlantic University
Doctor of Pharmacy - Pharmacy
University of The Pacific