Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Steven Walters

Fairfax

Summary

Seasoned Postmaster and Mail Superintendent with hands-on experience in managing mail operations, ensuring timely delivery, and maintaining operational efficiency. Possess strong leadership skills with the ability to motivate teams for high performance and customer satisfaction. Skilled in optimizing processes for improved workflow and cost reduction. Made significant improvements in mail sorting accuracy and delivery times, enhancing overall service quality.

Overview

5
5
years of professional experience

Work History

Branch Postmaster

United States Postal Service, USPS
Fairfax
01.2020 - 10.2024
  • Enforced security protocols to protect both employees and customers' data from unauthorized access.
  • Analyzed customer feedback surveys to identify areas needing improvement in service delivery.
  • Supervised daily operations including staffing, scheduling, training, budgeting and inventory control.
  • Developed and maintained positive customer relations through courteous service.
  • Tracked delivery times for packages shipped via USPS services to ensure compliance with service level agreements.
  • Assessed employee workloads to ensure proper distribution of tasks among staff members.
  • Managed incoming mail items ensuring that all letters are delivered promptly according to designated routes.
  • Controlled costs by monitoring expenditures and implementing cost saving strategies.
  • Regularly reviewed internal audit results for discrepancies between actual versus expected outcomes.
  • Created weekly and monthly reports reflecting branch performance metrics such as sales volume, number of transactions processed.
  • Maintained a safe, secure and healthy work environment by adhering to organization standards and legal regulations.

Education

Ph.D. - Educational Studies

Keiser University
Fort Lauderdale, FL
01-2015

MBA - Business

Dallas Baptist University
Dallas, TX
05-2008

Business Administartion

Northwood University
Midland, Michigan, MI
01-1991

Associate of Arts - General Studies

Tarrant County Junior College
Fort Worth, TX
01-1985

Skills

  • Security protocols
  • Customer feedback analysis
  • Staff scheduling
  • Inventory control
  • Cost control
  • Customer service

References

References available upon request.

Timeline

Branch Postmaster

United States Postal Service, USPS
01.2020 - 10.2024

Ph.D. - Educational Studies

Keiser University

MBA - Business

Dallas Baptist University

Business Administartion

Northwood University

Associate of Arts - General Studies

Tarrant County Junior College

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