Steven Wetz
Boerne,TX
Summary
Results-driven retail leader with expertise in managing operations in fast-paced environments. Led a team to uphold service standards and operational procedures, enhancing customer satisfaction. Managed cash handling and point-of-sale systems for efficient transaction processing. Identified improvements during peak service times and facilitated team communication to optimize guest experiences.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Front of House Employee
Chik-Fil-A
Boerne, United States
09.2025 - Current
- Greeted guests with Chick-fil-A hospitality at the front counter and the dining room.
- Took customer orders accurately using a point-of-sale system.
- Processed payments and handled cash register transactions efficiently to ensure quick service.
- Identified opportunities to assist guests proactively during busy periods. and regularly pitched in by cleaning up and organizing the front area, replenishing condiments, and napkins and bussing during busy times.
- Facilitated team communication during peak service periods to enhance overall guest experience.
Assistant Store Manager
Bill Miller BBQ
San Antonio, Texas
08.2019 - 09.2025
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained team members on service standards, sanitation, and safety procedures.
- Co-ordinated drive-thru, counter, and dining room guest service.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Monitored food preparation, freshness, and portion control standards.
- Supported inventory checks, stock rotation, and supply ordering.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
Robert E Lee High School
San Antonio, TexasSkills
- Strong work ethic
- Customer service
- Team player attitude
- Point of sale
- Cash handling
- Order accuracy
- Cost control
- Team management
- Problem-solving
- Point of sale
- Cash handling
- Order accuracy
Languages
English
Full Professional
Spanish
Professional
Affiliations
- Im a father of two with one on the way. I love being a full time father & husband. We spend family outings together pool days, time at the park, & cooking together is some of our best past time.
Timeline
Front of House Employee
Chik-Fil-A
09.2025 - Current
Assistant Store Manager
Bill Miller BBQ
08.2019 - 09.2025
Robert E Lee High School