Steven White
Antioch,TN
Summary
Dynamic Corporate Trainer and Operations Manager with a proven track record at Automated Collections Services Inc. Specializes in course design and mentorship, enhancing corporate culture and employee performance through innovative training programs and effective leadership. Achieved significant improvements in accountability and regulatory compliance, demonstrating a unique blend of technical and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Corporate Trainer
Automated Collections Services Inc
01.2020 - Current
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
Operations Manager
Automated Collection Services Inc.
03.2011 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
Education
Master of Arts - Public Policy And Administration
Mississippi State University
12-1999
Associate of Arts - Criminal Justice
Mississippi State University
Starkville, MS05-1996
High School Diploma -
S. D. Lee High School
Columbus, MS 05-1992
Skills
- Course design
- Mentorship
- Employee presentations
- Training assessment
- Performance monitoring
- Assessment tools
- Policy writing
- Staff presentations
- Training material development
Timeline
Corporate Trainer
Automated Collections Services Inc
01.2020 - Current
Operations Manager
Automated Collection Services Inc.
03.2011 - Current
Master of Arts - Public Policy And Administration
Mississippi State University
Associate of Arts - Criminal Justice
Mississippi State University
High School Diploma -
S. D. Lee High School
Similar Profiles
Christian ValenciaChristian Valencia
Technician at Automated Services and ServicesTechnician at Automated Services and Services
Saravanakumar VelayuthamSaravanakumar Velayutham
Lead for Gen AI, Collections/Recovery NA at Citigroup – Gen AI Back Office Operations, Collections/Recovery, Risk & Conversational AI (TATA Consultancy Services)Lead for Gen AI, Collections/Recovery NA at Citigroup – Gen AI Back Office Operations, Collections/Recovery, Risk & Conversational AI (TATA Consultancy Services)
CELESTINA LandimCELESTINA Landim
Bilingual Call Center Representative at Automated Health ServicesBilingual Call Center Representative at Automated Health Services