Beverly Tennyson
Commerce City,CO
Summary
Customer service and operations professional with experience in boarding supervision, reception, retail fulfillment, and office administration. Known for staying organized in fast-paced environments, providing exceptional customer service, and building strong relationships with clients and coworkers.
Overview
11
11
years of professional experience
Work History
Receptionist/Boarding Supervisor
PetVet Care Centers
Thornton, CO
12.2023 - Current
- Supervised daily boarding operations for dogs and cats in a fast-paced pet resort.
- Managed boarding, daycare, and grooming reservations, check-ins, and check-outs.
- Administered medications and monitored pets for changes in behavior and overall well-being.
- Provided exceptional customer service while answering phones, processing payments, and resolving client concerns.
- Trained new team members and helped maintain efficient daily operations.
- Maintained accurate boarding records while coordinating with boarding, daycare, grooming, and hospital teams.
Instacart Shopper
Instacart
Denver, CO
02.2022 - 12.2023
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Loaded and unloaded orders at customer's homes or locations
Amazon Fresh Warehouse Associate
Amazon
Denver, Co
09.2022 - 12.2022
- Fulfilled online grocery orders accurately and efficiently.
- Selected, packed, and staged customer orders for pickup and delivery.
- Used handheld scanners to locate products and manage inventory.
- Maintained productivity and accuracy in a fast-paced warehouse environment
Operations Manger
PARIS FREIGHT AND MOVING LLC
Commerce City, CO
01.2016 - 08.2022
- Developed and rolled out new policies.
- Hired and trained 20+of staff.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Completed and maintained accurate and organized records, documents and reports.
- Answered a high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
Education
High School Diploma -
Pikes Peak Online High School
Denver, COAssociate of Applied Science - Veterinary Science
Community College of Denver
Denver, COSkills
- Customer Service
- Team Leadership
- Reception & Scheduling
- Multi-line Phone Systems
- Conflict Resolution
- Cash Handling & Payments
- Inventory Management
- Time Management
Timeline
Receptionist/Boarding Supervisor
PetVet Care Centers
12.2023 - Current
Amazon Fresh Warehouse Associate
Amazon
09.2022 - 12.2022
Instacart Shopper
Instacart
02.2022 - 12.2023
Operations Manger
PARIS FREIGHT AND MOVING LLC
01.2016 - 08.2022
High School Diploma -
Pikes Peak Online High School
Associate of Applied Science - Veterinary Science
Community College of Denver