Steven Wills
Cleveland
Summary
Adept at multitasking and maintaining attention to detail, I significantly enhanced customer satisfaction and team efficiency at all of my previous places of employment. With expertise in cooking techniques and a strong focus on food safety compliance, my proactive approach to employee training and customer service has consistently improved business outcomes.
A dynamic professional with a proven track record at Cracker Barrel, Sonic Drive In, and the Local Goat; excelling in high-pressure environments with exceptional time management and customer service focus. Skilled in team collaboration and leadership, I have demonstrated in training and motivating my staff, enhancing overall team performance. Achieved high accuracy in order preparation, significantly boosting repeat business, committed to ensuring top-notch service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Line Cook
Cracker Barrel
03.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Shift Manager
Sonics Drive In
09.2023 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Line Cook
The Local Goat
02.2023 - 09.2023
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Shift Manager
Sonics Drive In
02.2021 - 01.2023
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
BOH Team Member
Applebee's Bar and Grill
09.2022 - 12.2022
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
FOH Supervisor
McAlister's Deli
08.2019 - 02.2020
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
Fountain Worker
Steak N Shake
06.2018 - 09.2018
- Participated in regular staff meetings to discuss improvements in operations, resulting in streamlined processes and higher levels of customer satisfaction.
- Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
- Demonstrated expertise in crafting visually appealing dessert presentations that enticed customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Walker Valley High School
Charleston, TN05-2021
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Cooking techniques
- Food safety compliance
- Complaint handling
- Staff motivation
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Reliability and punctuality
Timeline
Line Cook
Cracker Barrel
03.2024 - Current
Shift Manager
Sonics Drive In
09.2023 - 03.2024
Line Cook
The Local Goat
02.2023 - 09.2023
BOH Team Member
Applebee's Bar and Grill
09.2022 - 12.2022
Shift Manager
Sonics Drive In
02.2021 - 01.2023
FOH Supervisor
McAlister's Deli
08.2019 - 02.2020
Fountain Worker
Steak N Shake
06.2018 - 09.2018
High School Diploma -
Walker Valley High School
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