Steve Wiltz
Houston,TX
Summary
Dynamic professional with extensive experience in property management and tenant relations. Skilled in team training and operational improvement, consistently driving successful leasing strategies and tenant satisfaction.
Overview
18
18
years of professional experience
Work History
Operations Specialist
Solidago Residential Services
Houston, TX
03.2023 - 12.2025
- Assisted in coordinating daily operations and workflow processes.
- Utilized software tools for data entry and record keeping tasks.
- Communicated effectively with team members to ensure task completion.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Leasing, marketing, rent collection, eviction filing, and renewals.
- Trained leasing staff in the application process, Knock, OneSite, and leasing etiquette.
Leasing Manager
S2 Residential
Houston, TX
12.2020 - 03.2023
- Managed lease agreements and tenant relations effectively.
- Coordinated property showings and conducted tenant screenings.
- Developed marketing strategies to attract prospective tenants.
- Oversaw maintenance requests and ensured timely resolutions.
- Maintained accurate records of leases and tenant communications.
- Provided excellent customer service to prospective and current tenants.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Increased occupancy through dynamic marketing initiatives.
- Wrote and filed reports each day on current leasing activities.
- Managed leasing staff and oversaw their work schedules.
Bartender
Hilton Americas-Houston
Houston, Texas
07.2016 - 03.2020
- Engaged with guests to enhance their experience and foster a welcoming atmosphere.
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area throughout service.
- Managed inventory levels and restocked supplies as needed during shifts.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Followed safety and sanitation guidelines to maintain a safe environment for patrons.
- Handled cash transactions accurately while processing orders efficiently.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Leasing Specialist
Ascension Commercial Real Estate
Houston, TX
06.2008 - 11.2013
- Coordinated property showings and conducted market research for competitive analysis.
- Prepared lease agreements and ensured compliance with legal requirements.
- Utilized leasing software to track applications and manage client data efficiently.
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Received, checked and processed applications for new leases.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Kept records of correspondence with residents and tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Encouraged prospective tenants to fill out applications after property tours.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Wrote and filed reports each day on current leasing activities.
- Checked common areas regularly to keep neat, clean and free of debris.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
Education
High School Diploma -
E.L. Furr Senior High School
Houston, TX06-2002
Skills
- Data management
- Property marketing
- Leasing agreements
- Tenant relations
- Team training
- Experience in leadership
- Operational efficiency
- Reliability
- Task prioritization
- Multitasking
- Regulatory compliance
- Vendor management
- Planning and coordination
- Operations coordination
- Compliance adherence
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
Leasing Specialist of the Year 2009, 2010, 2012, 2013
Timeline
Operations Specialist
Solidago Residential Services
03.2023 - 12.2025
Leasing Manager
S2 Residential
12.2020 - 03.2023
Bartender
Hilton Americas-Houston
07.2016 - 03.2020
Leasing Specialist
Ascension Commercial Real Estate
06.2008 - 11.2013
High School Diploma -
E.L. Furr Senior High School