STEVEN WISEMAN
Surprise,AZ
Summary
Detail-oriented service and technical support professional with expertise in home healthcare equipment and customer service. Skilled in troubleshooting, logistics management, and effective communication. Experience in operating an online resale business, overseeing inventory management, online sales, and customer support. Seeking to leverage technical and organizational skills in a stable environment.
Overview
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Self-Employed Online Reseller
EBay Inc
03.2023 - Current
- Managed online sales operations through marketplace platforms including eBay
- Created product listings, photographed inventory, and engaged with customers to enhance buyer experience.
- Managed online listings to enhance product visibility and drive buyer engagement.
- Utilized eBay selling tools to improve inventory management and expedite order processing.
- Processed shipping requests to ensure timely delivery of orders., order fulfillment, and inventory tracking independently
- Resolved customer issues while maintaining positive seller performance
- Researched product values, pricing trends, and market demand
- Conducted market research to identify trending products and competitive pricing.
Service Technician
Preferred Homecare
Arizona
01.2007 - 12.2020
- Delivered and installed home healthcare medical equipment, ensuring optimal functionality for patients in residential settings
- Delivered, installed, and maintained home healthcare medical equipment for patients in residential settings
- Educated patients and caregivers on proper equipment operation, safety, and maintenance procedures
- Managed daily service routes and scheduling, maintaining accurate documentation in a field environment
- Ensured compliance with FDA and JCAHO practices and procedures to uphold safety and quality standards.
Education
Business Management & Operations -
Arizona State University
Arizona 08.2001 - 05.2005
Skills
- Online Marketplace Operations
- Inventory Management
- Logistics Management
- Scheduling & Route Coordination
- Technical Troubleshooting
- Record keeping
- Time Management
- Problem Solving
- Communication Skills
- Team Collaboration
- Adaptability & Reliability
- Patient support
Timeline
Self-Employed Online Reseller
EBay Inc
03.2023 - Current
Service Technician
Preferred Homecare
01.2007 - 12.2020
Business Management & Operations -
Arizona State University
08.2001 - 05.2005