Steven Woodard
Watertown,NY
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Laborer
Corey disco
Watertown, NY
06.2017 - Current
- Operated machinery and tools to support daily production tasks.
- Maintained clean and organized work areas to ensure safety compliance.
- Assisted in loading and unloading materials, optimizing workflow efficiency.
- Followed safety protocols to minimize risks and hazards in the workplace.
- Collaborated with team members to meet project deadlines and goals.
- Monitored inventory levels, reporting discrepancies to management for resolution.
Assistant Manager
Marcos Pizza
Lexington, KY
11.2013 - 12.2014
- Crew. management.
- Supervised daily operations to ensure efficient workflow and optimal service delivery.
- Trained and mentored staff on best practices in customer service and food safety protocols.
- Developed and implemented new operational procedures to enhance efficiency and reduce waste.
- Coordinated inventory management, ensuring accurate stock levels and timely order placements.
- Resolved customer complaints effectively, fostering positive relationships and enhancing satisfaction rates.
- Led team meetings to communicate business goals, motivate staff, and address operational challenges.
- Streamlined employee scheduling processes, improving labor cost management while maintaining staffing levels.
Web Tech
ACS Advertising for Xerox Services
Lexington, KY
01.2011 - 01.2013
- Answer phone call about web based account information. Password reset and account access
- Diagnosed and resolved internet connectivity issues for clients, ensuring optimal performance and minimal downtime.
- Installed and configured network equipment, enhancing overall system reliability and user satisfaction.
- Collaborated with cross-functional teams to address complex technical challenges, driving effective solutions for clients.
- Implemented security measures to protect client data and maintain the integrity of their networks.
Customer Service Representative
Convergys
Watertown, NY
09.2006 - 02.2011
- Resolved customer inquiries efficiently using CRM software, enhancing satisfaction and retention.
- Provided product information and troubleshooting assistance through various communication channels.
- Collaborated with team members to streamline support processes and improve service delivery.
- Trained new representatives on company policies, procedures, and customer service techniques.
Education
GED -
Jefferson-lewis BOCES
Watertown, NYSkills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
Certification
- Driver's License
- Food Handler
- January 2013 to December 2017
- Completed food safety and handlers coures
Languages
English
Additional Information
Have worked many jobs in customer service, general labor and food service job fields.
Timeline
General Laborer
Corey disco
06.2017 - Current
Assistant Manager
Marcos Pizza
11.2013 - 12.2014
Web Tech
ACS Advertising for Xerox Services
01.2011 - 01.2013
Customer Service Representative
Convergys
09.2006 - 02.2011
GED -
Jefferson-lewis BOCES