Steven Yacco
Whitesboro
Summary
Organized and detail-oriented Claims Examiner with 35 years of experience handling complex liability claims. Thorough understanding of coverage interpretation and litigation. Dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
37
37
years of professional experience
Work History
Technical Claim Manager
RLI Insurance Company
10.2017 - Current
- Adjust complex casualty general liability and commercial excess liability claims including New York Labor Law.
- Assess coverage issues on claims and issue appropriate coverage letters in required time frame.
- Complete timely investigation of claim and post appropriate reserves.
- Proactively manage outside counsel on litigated claims.
- Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
- Resolve claims in timely manner to effective outcome.
- Travel to and attend mediations and or trials as warranted.
Claims Supervisor
Utica First Insurance Company
04.2017 - 10.2017
- Provide daily support to claim staff on claim managing and filing activities.
- Ensure that claim team follows state regulations and standard operating procedures.
- Assist claim personnel in coverage investigation, liability analysis and settlement negotiation.
- Develop best practices to optimize claim processing quality.
- Evaluate professional skills of claim staffs and provide appropriate claim assignments to them.
- Resolve coverage issues and approve coverage denials.
- Document claim assessment and filing activities accurately. Oversee medical, insurance and legal aspects of assigned claims.
- Assist in hiring and training new candidates in their job responsibilities.
- Monitor individual performance and ensure it meets expected quality and performance objectives.
- Develop professional development plans for employees to improve performance efficiency.
- Assist in employee performance evaluation, promotion, retention and termination activities.
Home Office Claims Examiner
Utica National Insurance Group
10.2001 - 03.2017
- Oversight of large casualty losses in multiple jurisdictions including New York Labor Law, Construction Defect and Legal Liability.
- Coverage analysis including approval of reservation of rights and disclaimer letters.
- Work closely with claims specialists and regional claims manager.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client’s claims.
Senior Claims Specialist
Utica National Insurance Group
07.1989 - 10.2001
- Direct claim handling of litigated and non-litigated general liability, automobile liability, first and third party physical damage and homeowners claims.
- Evaluated insurance policies to determine coverage.
- Litigation management working closely with attorneys.
- Attended mediations and trials.
Claims Adjuster
Utica National Insurance Group
02.1988 - 07.1989
- Direct claim handling of litigated and non-litigated assigned risk automobile liability, first and third party physical damage claims.
Sales Representative
Prudential Insurance
03.1987 - 02.1988
Insurance Sales
Sales Representative
Combined Life Insurance
09.1986 - 03.1987
Life and Disability Insurance Sales
Education
Associates Degree - Business Administration
Mohawk Valley Community College
Utica, NY1986
Skills
- Insurance coverage analysis and positioning
- Litigation management
- Effective Negotiator
- Highly motivated
- Multi-tasker
- Customer service-oriented
- Computer skills
Professional Development
SCLA (Senior Claim Law Associate) Designation, American Education Institute.
AIC (Associate in Claims) Designation, Insurance Institute of America.
Professional Designations
Timeline
Technical Claim Manager
RLI Insurance Company
10.2017 - Current
Claims Supervisor
Utica First Insurance Company
04.2017 - 10.2017
Home Office Claims Examiner
Utica National Insurance Group
10.2001 - 03.2017
Senior Claims Specialist
Utica National Insurance Group
07.1989 - 10.2001
Claims Adjuster
Utica National Insurance Group
02.1988 - 07.1989
Sales Representative
Prudential Insurance
03.1987 - 02.1988
Sales Representative
Combined Life Insurance
09.1986 - 03.1987
Associates Degree - Business Administration
Mohawk Valley Community College
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