Summary
Overview
Work History
Education
Skills
References
Timeline
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STEVEN YACOUB

Los Angeles,CA

Summary

Resourceful and adaptable professional with diverse experience across customer service, operations, and administrative roles. Developed ability to manage high-volume tasks in fast-paced environments while delivering exceptional service and maintaining attention to detail with a positive attitude. Currently pursuing a Bachelor of Science in Cognitive Science at UCLA, with an overall strong academic foundation and an ever-growing passion for learning.

Overview

7
7
years of professional experience

Work History

Mailroom Assistant

UCLA Housing & Hospitality
Los Angeles, CA
09.2024 - Current
  • Managed efficient processing and distribution and mail and packages for student housing community.
  • Provided excellent customer service through proper sorting, logging, and distribution of parcels all while ensuring timely notifications and accurate record-keeping.
  • Developed sense of communication, organizational, and problem-solving skills in a fast-paced environment.
  • Collaborated with colleagues to maintain organization and resolve package-related inquiries and issues with professionalism.

Assistant

Pamcor
06.2024 - 08.2024
  • Experienced Assistant with thorough experience in efficiently managing communications, document preparation, and schedule organization.
  • Demonstrates excellent attention to detail and the ability to prioritize tasks in a fast-paced environment.

Customer Service

Zöe's Kitchen: Cava
06.2022 - 07.2023
  • Dedicated and versatile team member with hands-on experience in customer service, order management, and task prioritization at the busiest Cava location in the country.
  • Handled all inbound and outbound communications, including phone calls and emails.
  • Typed, edited, and proofread business documents with high accuracy.
  • Organized and maintained executive schedules, coordinating meetings and appointments.
  • Served customers directly on the main line, ensuring a positive dining experience.
  • Managed the delivery order system, assembling orders accurately and efficiently.
  • Prioritized and delegated tasks effectively, maintaining high performance under pressure.

Operations Manager

Rocky Mountain Chocolate Factory Inc.
06.2018 - 06.2022
  • Experienced Sales Associate skilled in product promotion, inventory management, and customer service, while maintaining a focus on keeping a well-stocked and customer-friendly environment.
  • Promoted and sold chocolate and apple products, engaging customers to drive sales.
  • Cooked and stocked products to keep the store well-supplied and well-stocked.
  • Resolved customer issues promptly to ensure a positive experience.
  • Maintained a clean and organized store, including thorough after-hours cleaning.
  • Experience in cash drawer balancing.

Education

Bachelor of Science - Cognitive Science

University of California, Los Angeles
Los Angeles, CA
06-2027

International Baccalaureate Diploma -

Capistrano Valley Highschool
Mission Viejo, CA
06-2023

Skills

  • Work Task Prioritization
  • Detail Oriented
  • Flexible and Adaptable
  • Team Leadership
  • Service Minded
  • Valid Driver's License

References

References are available on request.

Timeline

Mailroom Assistant

UCLA Housing & Hospitality
09.2024 - Current

Assistant

Pamcor
06.2024 - 08.2024

Customer Service

Zöe's Kitchen: Cava
06.2022 - 07.2023

Operations Manager

Rocky Mountain Chocolate Factory Inc.
06.2018 - 06.2022

Bachelor of Science - Cognitive Science

University of California, Los Angeles

International Baccalaureate Diploma -

Capistrano Valley Highschool

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STEVEN YACOUB