Steven Yates
Morristown,TN
Summary
Dedicated to satisfying customer needs with high-quality automotive support. Proficient in changing oil and filters, as well as maintaining additional systems such as tires.
Overview
8
8
years of professional experience
Work History
Lube Technician
Farris Motor Company
10.2022 - 04.2024
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Suggested additional services to customers in order to meet upsell goals.
Automotive Service Manager
Walmart
11.2015 - 10.2022
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
Education
High School Diploma -
Cumberland High School
Cumberland, KYSkills
- Tire Changing and Rotation
- Fluid Checks
- Vehicle Inspection
- Oil change expertise
- Multi-point inspection
- Battery replacements
- Inspecting vehicles
- Battery Installation
- Tire Damage Repair
- Brake Inspection Knowledge
Timeline
Lube Technician
Farris Motor Company
10.2022 - 04.2024
Automotive Service Manager
Walmart
11.2015 - 10.2022
High School Diploma -
Cumberland High School
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