Steven Yatrousis
East Providence,RI
Overview
6
6
years of professional experience
Work History
Manager of Championship Administration
Mass Golf
01.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with member club staff, volunteers and customers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Championship Coordinator
Mass Golf
01.2020 - 12.2022
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
P.J. Boatwright Intern
USGA
05.2018 - 11.2019
- Sorted and organized files, spreadsheets, and reports.
- Collaborated with senior management on new initiatives to build confidence.
- Explored new technologies and approaches to streamline processes.
Education
Bachelor of Arts - Economics
University of Connecticut
Storrs, CT05.2018
Skills
- Operations Management
- Expense Tracking
- Financial Management
- Performance Management
- Business Administration
- Staff Development
- Business Planning
- Budget Control
Timeline
Manager of Championship Administration
Mass Golf
01.2023 - Current
Championship Coordinator
Mass Golf
01.2020 - 12.2022
P.J. Boatwright Intern
USGA
05.2018 - 11.2019
Bachelor of Arts - Economics
University of Connecticut