Steven Zaffuto
Truck Driver
Horse Cave,KY
Summary
Accomplished Truck Driver and Customer Service Representative with a proven track record of maintaining on-time delivery rates and enhancing customer loyalty at companies like Western Express. Skilled in safe driving practices and GPS route planning, coupled with a strong work ethic and self-motivation, I excel in high-pressure environments, ensuring both operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Truck Driver
Western Express
09.2023 - 05.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maximized load safety by balancing, securing, and weighing products.
Convenience Store Clerk
FiveStar
03.2023 - 09.2023
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
Customer Service Representative
Humana
03.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
CDL - Truck Driving
Cumberland Lake CDL School
Campbellsville, KY08.2023
Associate of Arts - Computer And Information Sciences
Southcentral Kentucky Community And Technical College
Bowling Green, KY12.2021
Skills
- Strong Work Ethic
- Self-motivation and discipline
- Class A Commercial Driver's License
- Safe Driving Practices
- Vehicle inspection abilities
- Vehicle inspections
- Long-haul driving
- Load security
- GPS and route planning
Timeline
Truck Driver
Western Express
09.2023 - 05.2024
Convenience Store Clerk
FiveStar
03.2023 - 09.2023
Customer Service Representative
Humana
03.2022 - 03.2023
CDL - Truck Driving
Cumberland Lake CDL School
Associate of Arts - Computer And Information Sciences
Southcentral Kentucky Community And Technical College
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