Steven Zuziak
Plymouth,MI
Summary
Dynamic Account Manager with a proven track record at DJ's Landscape Management Inc., excelling in client relationship management and cross-functional collaboration. Skilled in CRM software, I effectively enhanced account retention and satisfaction through strategic communication and project management, ensuring clients received tailored solutions that exceeded expectations.
Overview
11
11
years of professional experience
Work History
Account Manager
DJ's Landscape Management Inc.
Romulus, MI
10.2023 - Current
- Managed client relationships to ensure satisfaction and retention of accounts.
- Coordinated cross-functional teams to deliver on client requirements effectively.
- Utilized CRM systems to track interactions and maintain up-to-date client information.
Intern
Iseli Nursery
Boring, OR
09.2022 - 08.2023
- Assisted in plant care and maintenance tasks throughout the nursery.
- Worked with management to understand effective leadership strategies.
- Maintained cleanliness of work areas to promote a safe environment.
Assistant Manager
Ken's Gardens
Smoketown, PA
05.2019 - 09.2022
- Assisted in managing daily operations of the garden center.
- Trained new employees on customer service and product knowledge.
- Implemented best practices for maintaining plant care and health standards.
Sales Associate
TruGreen
Lititz, PA
02.2018 - 08.2018
- Educated clients on proper lawn maintenance techniques and scheduling.
- Collaborated with team members to create effective sales strategies and plans.
- Provided exceptional customer service by addressing inquiries and resolving issues.
Team Member
Papa Johns
Ephrata, PA
02.2014 - 01.2017
- Prepared and cooked pizza according to company standards and customer preferences.
- Operated kitchen equipment safely and efficiently during busy shifts.
- Collaborated with team members to maximize productivity and efficiency.
Education
Applied Management
Pennsylvania College of Technology
Williamsport, PA05-2022
Associate of Applied Science - Horticulture: Plant Production
Pennsylvania College of Technology
Williamsport, PA12-2020
Associate of Applied Science - Horticulture: Landscape Emphasis
Pennsylvania College of Technology
Williamsport, PA05-2020
Skills
- Client relationship management
- CRM software
- Data analysis
- Cross-functional collaboration
- Project management
- Sales strategy development
- Effective communication
- Account retention techniques
Timeline
Account Manager
DJ's Landscape Management Inc.
10.2023 - Current
Intern
Iseli Nursery
09.2022 - 08.2023
Assistant Manager
Ken's Gardens
05.2019 - 09.2022
Sales Associate
TruGreen
02.2018 - 08.2018
Team Member
Papa Johns
02.2014 - 01.2017
Applied Management
Pennsylvania College of Technology
Associate of Applied Science - Horticulture: Plant Production
Pennsylvania College of Technology
Associate of Applied Science - Horticulture: Landscape Emphasis
Pennsylvania College of Technology
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