STEVEN A. FUKUSHIMA
Rockaway
Summary
Results-driven Director of Operations with 8+ years of progressive experience in the medical device industry, specializing in ophthalmic equipment logistics, repair operations, and cross-departmental process improvement. Proven ability to lead multi-site teams, implement automation, and streamline workflows that increase profitability and reduce downtime. Skilled in driving efficiency through equipment support strategies, inventory control, KPI development, and cost reduction initiatives. Known for building high-performing teams, optimizing service processes, and supporting both day-to-day operations and long-term growth planning across North American healthcare markets.
Overview
8
8
years of professional experience
Work History
Director of Operations
Topcon Medical Systems Inc.
07.2022 - Current
- Oversaw operational management across multiple departments supporting ophthalmic equipment distribution, service, and support for North America.
- Drove strategic initiatives that increased operational profitability by 14%, primarily through equipment workflow optimizations, maintenance planning, and cost reduction strategies.
- Managed multi-site logistics, equipment servicing schedules, and integration during Canadian expansion efforts.
- Monitored budget and utilized operational resources.
- Worked with suppliers to efficiently route product for inbound and outbound logistics.
- Led cross-functional initiatives in automation and KPI tracking, ensuring scalable operational support during periods of growth and restructuring.
Sr. Operations Manager
Topcon Medical Systems Inc.
07.2021 - 06.2022
- Managed production, and warehouse operations, supporting the flow of ophthalmic diagnostic devices and components.
- Reduced process inefficiencies by 68% through automation, SOP development, and systemized loaner device tracking.
- Allocated repair and logistics resources based on equipment needs at different stages in the lifecycle.
- Played a key role in implementing vendor relationships and procurement strategies for ophthalmic equipment and parts.
- Led management and employee training initiatives.
Warehouse Manager
Topcon Medical Systems Inc.
10.2018 - 06.2021
- Oversaw end-to-end warehouse operations including inbound/outbound logistics, inventory control, and equipment maintenance.
- Reorganized layout and scheduling, improving throughput while increasing sales output by 39.4% without adding headcount.
- Ensured regulatory compliance and site audits readiness by implementing structured equipment tracking and certification documentation.
Repair Department Supervisor
Topcon Medical Systems Inc.
07.2017 - 09.2018
- Led a team of 7 technicians supporting repair and servicing of ophthalmic devices.
- Increased departmental revenue by 16.7% via cross-training and workflow optimization.
- Developed documentation and service protocols for compliance and dealer certification programs.
- Coordinated with global service teams to ensure consistency in service delivery and product compliance.
Education
Bachelor of Science - Biomedical Engineering, Biomechanics
New Jersey Institute of Technology
Newark, NJBachelor of Science - Psychology, Counseling, Business Management
East Stroudsburg University
Skills
- Process improvements
- Strategic planning and execution
- Cost control
- Business management
- Automation
- KPI & OKR Performance Tracking
- Multi-site Operations & Growth Planning
Accomplishments
- Developed 45+ SOPs and work instructions to standardize operations across service, warehouse, and production.
- Built 5 custom automated reporting tools integrating inventory, order tracking, and service resolution metrics.
- Implemented KPI frameworks that improved team performance by over 30% and aligned goals with operational objectives.
Software
- SAP ByDesign / LISA WMS – Advanced: Inventory management, warehouse automation, order and transfer workflows
- Salesforce / ServiceMax – Experienced: RMA workflows, service order tracking, cross-department integration
- Microsoft Excel – Advanced: KPI dashboards, automated reporting, pivot tables, XLOOKUP/VLOOKUP
- SharePoint – Experienced: Custom list creation, workflow automation, integration with Outlook and Power Automate
- SQL Server Management Studio – Intermediate: Data analysis and report queries
Timeline
Director of Operations
Topcon Medical Systems Inc.
07.2022 - Current
Sr. Operations Manager
Topcon Medical Systems Inc.
07.2021 - 06.2022
Warehouse Manager
Topcon Medical Systems Inc.
10.2018 - 06.2021
Repair Department Supervisor
Topcon Medical Systems Inc.
07.2017 - 09.2018
Bachelor of Science - Psychology, Counseling, Business Management
East Stroudsburg University
Bachelor of Science - Biomedical Engineering, Biomechanics
New Jersey Institute of Technology
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