Excel
STEVEN A. FUKUSHIMA
Director Of Operations
Rockaway,NJ
Summary
I am personally driven by the challenge of overseeing complex business operations and driving efficiency, profitability, and customer satisfaction. My expertise in process improvement, supply chain management, and team leadership has allowed me to excel in delivering exceptional results throughout my career. With a collaborative and results-driven leadership style, I have successfully led cross-functional teams to achieve key business objectives while reducing costs and improving productivity. I am passionate about continuously improving and innovating to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
Director of Operations
Topcon Medical Systems Inc.
Oakland, NJ
07.2022 - Current
- Led the operations team to achieve efficiency, reduce departmental costs to improve customer satisfaction.
- Developed and implemented interdepartmental strategies in order to optimize order processing by the reduction of customer lead times and departmental costs.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw day-to-day production activities in accordance with business objectives.
Sr. Operations Manager
Topcon Medical Systems Inc.
Oakland, NJ
07.2021 - 06.2022
- Successfully managed warehouse and production departments, to ensure timely delivery of products to customers.
- Developed systems and procedures to improve operational quality and team efficiency, resulting in a 20% reduction in time wastage
- Implemented a production scheduling system to increase productivity and improve on-time delivery performance by 30%.
- Led cross-functional teams to optimize supply chain processes, resulting in a 15% reduction in lead times and a 10% reduction in overall costs.
- Developed and implemented quality control procedures to ensure products meet customer specifications, resulting in a 25% reduction in defects.
- Allocated resources to planned programs according to business objectives.
- Provided leadership for continual management and employee training initiatives.
Warehouse Manager
Topcon Medical Systems Inc.
Oakland, NJ
10.2018 - 06.2021
- Managed daily operations of the warehouse that includes, inventory management, shipping, receiving, equipment maintenance, and warehouse organization.
- Oversaw a team of warehouse associates by hiring, training, and implementing new warehouse strategies.
- Ensured the team was cross trained in functions and complied with safety regulations regarding forklift certifications and kept the warehouse up to date on OSHA standards.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Improved warehouse operations by re-organizing the overall structure and procedures.
- Decreased costs but increased productivity with the same headcount as sales grew on average of %20 each fiscal year.
Repair Department Supervisor
Topcon Medical Systems Inc.
Oakland, NJ
07.2017 - 09.2018
- Supervised a team of 7 technicians to meet fiscal goals which included managing the incoming repairs and ensure timely completion of customer's units.
- Trained team members in successful strategies to meet operational goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Held outside dealer trainings to ensure they were certified to work on specific devices.
- Created work instructions and policies to increase productivity while decreasing cost.
Repair Technician
Topcon Medical Systems, Inc
Oakland, NJ
03.2016 - 07.2017
- Diagnosed and repaired ophthalmic instruments, including tonometers, keratometers, retinal cameras, optical coherence tomography equipment, corneal analyzers, and slit lamps.
- Kept track of parts inventory through our WMS system and worked with purchasing to order safety stock if necessary.
- Utilized ServiceMAX to keep accurate records of repairs and to ensure the customers were getting repaired within the repair policies timeline.
- Collaborated with different departments and outside manufactures to remediate production of unsatisfactory product
- Created repair/service manuals and checklists for in house use through proper GDA protocols
- Held and organized training sessions for incoming employees.
Civil Engineer Intern
Arango Engineers Inc
Secaucus, NJ
05.2014 - 09.2014
- Designed drainage system, roadways, and handicapped ramps
- Created bid proposals, specifications documents, bill of materials, and quantities sheets
- Went on site to inspect contracted jobs periodically.
Education
B.S - Biomedical Engineering, Biomechanics
New Jersey Institute of Technology
B.S - Psychology, Counseling, Business Management
East Stroudsburg University
Skills
Process improvements
Accomplishments
- Created 45 work instructions to improve departmental workflow
- Created 5 automated reporting tools to inform internal departments on inventory levels, order status with tracking, parts usage, KPI integration for OKR tracing, and Scheduling automation
- Created KPI structures for warehouse, production and repair which increased work output by 32.9%
Software
LISA WMS
SQL Server Management Studio
Salesforce
Matlab
PTC Creo
Autodesk 360
Timeline
Director of Operations
Topcon Medical Systems Inc.
07.2022 - Current
Sr. Operations Manager
Topcon Medical Systems Inc.
07.2021 - 06.2022
Warehouse Manager
Topcon Medical Systems Inc.
10.2018 - 06.2021
Repair Department Supervisor
Topcon Medical Systems Inc.
07.2017 - 09.2018
Repair Technician
Topcon Medical Systems, Inc
03.2016 - 07.2017
Civil Engineer Intern
Arango Engineers Inc
05.2014 - 09.2014
B.S - Biomedical Engineering, Biomechanics
New Jersey Institute of Technology
B.S - Psychology, Counseling, Business Management
East Stroudsburg University
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