Steven D. Singleton
Chattanooga,TN
Summary
Dynamic and results-oriented professional with a proven track record at Quirch Foods and AmeriPride Linen & Uniform Services, adept in critical thinking and maintaining a friendly, positive attitude. Excelled in fostering trust-based relationships, boosting team collaboration, and leveraging problem-solving skills to enhance customer satisfaction and operational efficiency. Achieved significant sales growth through effective communication and active listening.
Overview
18
18
years of professional experience
Work History
Head Handy (Concierge)
Alta Lodge
12.2021 - 11.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Reviewed and managed all inbound deliveries: food, beverages, linens, etc.
Sales Representative
Quirch Foods (previously Butts Foods)
03.2018 - 03.2021
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Server
J. Alexander's
03.2015 - 03.2018
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Manager
AmeriPride Linen & Uniform Services
03.2013 - 03.2015
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Internal Growth Manager
AmeriPride Linen & Uniform Services
06.2009 - 03.2013
- Increased revenue, developing strategic partnerships and negotiating favorable contract terms.
- Cultivated a strong company culture, offering ongoing training opportunities and promoting from within whenever possible.
- Performed ride-alongs with my team and trained in the field on practices to help find growth opportunities.
Customer Service Representative
AmeriPride Linen & Uniform Services
01.2007 - 06.2009
- Generated repeat business with effective upselling techniques that promoted new and seasonal products.
- Increased sales volume by effectively managing a daily route and maintaining strong relationships with customers.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Maintained customers' inventory levels while recommending new products to maximize their business.
Education
Bachelor of Science - Organizational Leadership
Union University
Jackson, TN05.2017
Skills
- Critical Thinking
- Friendly, Positive Attitude
- Active Listening
- Problem Solver
Accomplishments
- Voted MVP for 2021/2022 ski season at Alta Lodge
- Selected as the national representative for Certified Angus Beef for Quirch Foods.
- Expanded territory into Arkansas while at Quirch Foods adding 50k plus profit per month with new business.
Timeline
Head Handy (Concierge)
Alta Lodge
12.2021 - 11.2024
Sales Representative
Quirch Foods (previously Butts Foods)
03.2018 - 03.2021
Server
J. Alexander's
03.2015 - 03.2018
Customer Service Manager
AmeriPride Linen & Uniform Services
03.2013 - 03.2015
Internal Growth Manager
AmeriPride Linen & Uniform Services
06.2009 - 03.2013
Customer Service Representative
AmeriPride Linen & Uniform Services
01.2007 - 06.2009
Bachelor of Science - Organizational Leadership
Union University
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