Steven J. Corcoran
Colorado Springs,CO
Summary
Accomplished Branch Manager with a proven track record at ABC Supply Co. Inc., elevating branch sales from $10.5M to $20.2M through exceptional relationship building and branch operations management. Skilled in employee development and process improvement, achieving significant customer satisfaction and net income growth. Expert in customer service and time management.
Overview
15
15
years of professional experience
Work History
Branch Manager
ABC Supply Co. Inc.
05.2022 - Current
- Oversaw branch daily operations for maximum efficiency and productivity
- Managed (up to) 28 branch associates, including 7 sales associates
- Responsible for branch P&L report
- Improved historically low customer satisfaction scores
- Improved historically low associate engagement scores
- Grew branch sales from $10.5M to $20.2M in 2 years
- Grew net branch income from $228K to $2.7M in 2 years
- Hired and developed two associates for Branch Management Training Program
Inside Sales Representative/Window Coordinator
ABC Supply Co. Inc.
03.2021 - 05.2022
- Answered customers' questions regarding products, prices, and availability
- Enhanced customer satisfaction through attentive service, promptly addressing customer concerns, and offering tailored solutions
- Window/Door Sales Specialist focused on maintaining existing customer base and continued growth in this segment
- Utilized outside sales experience to provide customers with a more personal experience than previous Inside Sales Representatives
Outside Sales Representative
ABC Supply Co. Inc.
03.2018 - 03.2021
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Established and maintained a $4M annual book of business.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Property Manager
Corcoran Brothers Development
06.2009 - 03.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services, for issues outside of my scope of work
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Store Clerk
Spinelli's Pasta & Pastry Shop
03.2012 - 05.2017
- Assisted customers by answering questions and fulfilling requests.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
Customer Outreach Representative
Weed Man Lawn Care
01.2016 - 04.2017
- Strategically led a team of canvassers to generate sales leads.
- Participated in regular team meetings to share insights and best practices for improving lead generation.
- Developed and maintained comprehensive knowledge of company offerings to effectively address customer needs.
Education
Bachelor of Science - Criminal Justice/Environmental Science
Westfield State University
Westfield, MA05.2017
Skills
- Branch Operations Management
- Customer Service
- Relationship building and management
- Employee Development
- Excellent time management skills
- Process Improvement
Accomplishments
- Award of Service Excellence in 2024
- Award of Service Excellence in 2023
- Platinum National Center of the Year 2023
- Customer Satisfaction Winner Q4 2023
Timeline
Branch Manager
ABC Supply Co. Inc.
05.2022 - Current
Inside Sales Representative/Window Coordinator
ABC Supply Co. Inc.
03.2021 - 05.2022
Outside Sales Representative
ABC Supply Co. Inc.
03.2018 - 03.2021
Customer Outreach Representative
Weed Man Lawn Care
01.2016 - 04.2017
Store Clerk
Spinelli's Pasta & Pastry Shop
03.2012 - 05.2017
Property Manager
Corcoran Brothers Development
06.2009 - 03.2021
Bachelor of Science - Criminal Justice/Environmental Science
Westfield State University
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