Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEVEN M. BROWN

Kansas City,MO

Summary

To obtain a position to utilize my skills, while going with the company and increasing my knowledge.

Overview

10
10
years of professional experience

Work History

Customer Service Representative / Transportation Aide

FOUR POINTS by SHERATON KCI AIRPORT
03.2023 - Current
  • Greet all guests and coordinate all aspects of guest services
  • Ensure guest satisfaction
  • Register guests and verify reservations
  • Distribute room keys
  • Answers phone calls courteously
  • Transport guests too and from KCI airport upon request safely
  • Assist with handling guest luggage
  • Inspect shuttle prior for safe transport for all guest.

Customer Service Representative

EVERTS AIR CARGO / CARGO SHIPPING
07.2020 - 03.2023
  • Assisted customers in flight schedules and planes used for shipping
  • Weighed items and gave accurate timing for shipments
  • Communicated with other Airports to receive information on flight landings for customers shipments
  • Input information and relayed information back to customers, for accurate shipping details
  • Collected payment information for customer shipment
  • Attended meetings, assisted management with ways to better customer satisfaction.

Behavior Management Aide / Laundry Services

SOUTH OAKS HOSPITAL
10.2018 - 05.2020
  • Provide behavioral and clinical support services for clients with psychiatric and drug dependency diagnoses
  • Address behavior management safety needs, support emotional and social needs, give academic support, and implement behavioral improvement plans under the direction of the Registered Nurse
  • Report any change in condition for timely clinical assessment
  • Document all aspects of care services provided
  • Provide all aspects of laundry services for residents to include; laundry pick-up and delivery on scheduled days
  • Operating facility washer / dryer to clean and sanitize both facility linen and resident clothing
  • Followed CDC guidelines and Facility policy to ensure all infection control standards were met.

Cell Phone Sales / Cashier / Stock

WALMART
09.2014 - 10.2018
  • Attracting Potential buyers, identifying their needs, recommending products, answering to customer questions, and placing orders
  • Ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change
  • Managing inventory, adding price tags to items and putting products on shelves according to an organized system.

Education

Skills

  • Customer and Personal Service
  • Time Management
  • Clerical experience
  • English/Writing
  • Communication / Conflict resolution

Timeline

Customer Service Representative / Transportation Aide

FOUR POINTS by SHERATON KCI AIRPORT
03.2023 - Current

Customer Service Representative

EVERTS AIR CARGO / CARGO SHIPPING
07.2020 - 03.2023

Behavior Management Aide / Laundry Services

SOUTH OAKS HOSPITAL
10.2018 - 05.2020

Cell Phone Sales / Cashier / Stock

WALMART
09.2014 - 10.2018

STEVEN M. BROWN