Hi, I’m
Steven J. Palmer
Executive w/20+ Years of Experience
Detroit,MI
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Strong desire in helping to shape and improve company culture with experienced, hands-on knowledge of leveraging technology functions, designing and implementing measurable efficiency improvements, bottleneck remediation, boosting productivity with optimization of policies/procedures design. Strong background in employee relations with persuasive and effective communication. Multi-talented executive with 10+ years of experience in IT/FinTech administration, business development, and operations at the executive-leadership level. Skilled at stepping into different areas with flexible and resourceful approach. Recognized by executive-leadership team as a visionary project and program leader with exceptional problem-solving skills, dedicated to regularly surpassing expectations.
Overview
22
years of professional experience
Work History
DENCAP Dental Plans, Inc. Detroit, MI
Director of Vendor Management & IT
02.2014 - 08.2023
Job overview
- Ensured stability, security, and operations of data management systems.
- Evaluated IT trends and needs, remaining focused on organizational/company needs.
- Recommended and initiated IT strategies, policies, and procedures.
- Implemented and maintained disaster recovery and business continuity plans and responsible for improving, modifying, and testing them.
- Project management and oversight of comprehensive IT/finance related security audits including 2 successful financial audits and 5 successful SOC audits.
- Managed all third-party vendors in the IT/software space.
- Identified opportunities to improve processes, reduce redundancies, and decrease vendor pricing/spending.
- Lead the vetting and onboarding of new vendors and established quality, incentive relationships.
- Managed 30+ complex and important vendor agreements and relationships across multiple departments.
- Worked heavily with leadership on company portfolio and large-scale RFP opportunities.
- Coached teams on company policies, procedures and best practices to enhance operational efficiency and employee productivity.
- Concurrently performed this role while serving as Interim Director of Business Development.
DENCAP Dental Plans, Inc.Detroit, MI
Interim Director of Business Development
10.2021 - 01.2023
Job overview
- Launched new Business Development department from ground up including recruiting and training of staff, creating incentive plans, implementing marketing department guidelines, and ownership of all company communications to the public
- Assigned a team responsible for strategic growth and development of sales objectives, marketing analysis, negotiations, advertising campaigns and spends, marketing position, and improvement of CRM tool utilization
- Accountable for prospecting and follow-up of leads, responding and project managing RFQ/RFP's, account management of strategic groups/agents, product design and implementing metrics for performance ratings of products, social media engagement, email/mail campaigns, company website, and marketing/advertising campaign ROI understandings/efficiency improvements
- Recognized by the VP for leading initiatives across the company to reduce paperwork needed for agents, customers, providers, and internal staff for plan design information, benefit information, and fulfillment kits for members, agents, and groups (from paper to complete digitalization)
- Recognized by President for creating several new channels of communications for internal staff, agents, groups, and beneficiaries resulting in higher satisfaction and resolution handling which contributed to less-turnover of customers and increased retention.
Healthy Michigan DentalDetroit, MI
Implementation Manager
02.2013 - 04.2014
Job overview
- Successfully launched two new startup companies (Healthy Michigan Dental and Carriers TPA) as affiliates for Dencap Dental Plans to pioneer Michigan's expanded Medicaid benefits known as Healthy Michigan Plan (or "Obamacare") to Blue Cross Complete, Total Health Care, Priority Health, and Harbor Health Plan beneficiaries. These two companies are still operating today
- Implemented new software systems and integrated them with legacy systems
- Formulated, planned, and initiated direct-marketing projects that resulted in a 10-month ROI
- Researched and wrote marketing reports concerning new business acquisition/prospects
- Managed multiple large customer accounts including direct communication with customers and prospective clients
- Planned and oversaw customer outreach projects aimed at increasing benefit utilization and customer/ client growth
- Analyzed and adjusted claims
- Promoted to IT/Vendor Relations Director of entire family of companies.
Midfield Concession EnterprisesRomulus, MI
Corporate Trainer
02.2002 - 03.2013
Job overview
- Launched new restaurant and storefront facilities in DTW Detroit Metro and EWR Newark Liberty Airport terminals from ground up including layout schematics, sourcing staff, conducting large-scale interviews, scheduling, payroll, and training of staff
- Facilitated HR functions with regards to employee conflict resolution, business risk evaluation/ remediation, and onsite training/retraining
- Implemented policies and procedures for store operations
- Installed IT systems and facilitated setting up Micros POS operations.
Education
Baker CollegeAuburn Hills, MI
Bachelor's degree from Business Administration and Management
Skills
- Strategic Planning
- Financial Analysis
- Project Management/Leadership/Agile
- Business Development
- Account Management/CRM
- Information Security/Auditing
- Disaster Recovery
- Business Continuity Planning
- Vendor Management
- Software/Data Integration
- Process Improvement
- Product Launch Planning
- Content Creation
- Website Management
- HR Sourcing
- Presentation Skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Interim Director of Business Development
DENCAP Dental Plans, Inc.
10.2021 - 01.2023
Director of Vendor Management & IT
DENCAP Dental Plans, Inc.
02.2014 - 08.2023
Implementation Manager
Healthy Michigan Dental
02.2013 - 04.2014
Corporate Trainer
Midfield Concession Enterprises
02.2002 - 03.2013
Baker College
Bachelor's degree from Business Administration and Management
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