Desired Job Title
Franchise Business ConsultantArea LeaderWork Type
Full TimeContract WorkConsultingLocation Preference
RemoteHybridLocation: Las Vegas, NV, USSeattle, WAPortland, OROlympia, WA
Open to relocation: Yes
Steve Sharp
Franchise Business Consultant
Las Vegas,NV
Work Preference
Summary
Versatile Senior Manager specializing in Franchise Consulting. Drove business growth and efficiency through strategic planning and implementation of key improvements while fostering an open culture that encourages information exchange. Committed to pursuing new challenges within growth-oriented organizations.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Senior Manager, Field Ops, Firehouse Subs EMEA
Restaurant Brands International
Zug, Switzerland
01.2025 - 07.2026
- Implemented data-driven decision-making frameworks for operational improvements, enhancing overall business performance.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Conducted business reviews to promote continuous improvement in all aspects of the health of the business.
- Enhanced team performance through comprehensive training and a collaborative work environment.
- Led initiatives to strengthen team productivity and morale.
Senior Manager, Field Ops, PLK, EMEA
Restaurant Brands International
Zug, Switzerland
09.2024 - 01.2025
- Led cross-functional teams to streamline operations.
- Collaborated with franchise partners to refine operational practices, contributing to increased revenue growth.
- Mentored in market leadership teams, supporting their professional development and strengthening overall team capabilities.
International Business Manager
Domino's Pizza
Amsterdam, Netherlands
08.2019 - 11.2023
- Collaborated with largest Domino's franchisee DPE to consolidate operational systems and onboard operational teams after converting 250+ stores to Domino's in German market. Handled Germany, France, Netherlands, Belgium, Denmark, and Luxembourg markets.
- Enhanced FSE & OER results across markets by collaborating with leadership teams to boost sub-franchisee profitability and support store development.
- Built relationships with key stakeholders to drive collaboration on strategic initiatives and objectives.
- Developed and led training programs for in market leadership teams, resulting in improved team performance and adherence to corporate policies.
Manager - International Business Development
Domino's Pizza
Miami, Florida
05.2017 - 07.2019
- Opened Slovakia, Austria, Kosovo, Mauritius, Bangladesh, Croatia, and Lithuania markets; trained store teams in the US for 5 weeks and in-market for 5-8 weeks to ensure successful market entry and operational readiness.
- Onboarded new CEOs, COOs, Heads of Operations, and Heads of Training on operational excellence and team structure for international markets, facilitating alignment and strategic direction.
- Developed training materials and conducted workshops to improve team capabilities and establish operational standards, enhancing overall effectiveness.
- Established key performance indicators to measure program success and inform strategic planning efforts.
- Mentored in market leadership teams, fostering professional growth and ensuring knowledge transfer within the team.
Manager Corporate Operations
Domino's Pizza
Las Vegas, Nevada
12.2014 - 05.2017
- Managed 9 direct reports and a team of 220, contributing to back-to-back TUSA Market of the Year awards (2015/2016) and leading TeamUSA in OER average (4.67) upon departure.
- Led cross-functional teams to streamline processes, enhancing operational efficiency across departments.
- Managed and motivated employees to be productive and engaged in work.
- Facilitated training programs to enhance staff proficiency in company policies and procedures.
International Training Consultant
Domino's Pizza
Johannesburg, South Africa
09.2014 - 12.2014
- Trained team of 22 South Africans in Miami market over 6 weeks; oversaw onboarding of supervisors and trainers in South Africa, resulting in successful opening of first 3 stores in Johannesburg.
- Conducted needs assessments to identify training gaps, aligning programs with organizational goals to enhance training effectiveness.
- Facilitated workshops and seminars to promote best practices and encourage a culture of continuous learning among employees.
- Facilitated workshops and seminars promoting best practices, fostering a culture of continuous learning among employees.
Marketplace Trainer
Domino's Pizza
Las Vegas, Nevada
12.2013 - 12.2014
- Led training initiatives across 26-store market to standardize employee development.
- Developed training materials to enhance employee knowledge and skills, contributing to improved performance.
- Implemented process improvements to increase training efficiency and engagement levels.
- Streamlined training processes to enhance efficiency and engagement among participants.
- Conducted onboarding sessions for new hires to foster seamless integration into company culture.
- Conducted workshops on best practices, promoting continuous learning among staff members.
- Mentored new hires to strengthen staff development and facilitate smoother transitions into roles.
General Manager
Domino's Pizza
Las Vegas, Nevada
10.2011 - 12.2013
- Awarded General Manager of the Year for exceptional performance in 2013.
- Directed operational strategies that improved customer satisfaction and streamlined service efficiency.
- Implemented training programs that elevated team performance and decreased turnover rates.
Senior Affiliate Manager
SEGA Europe
London, United Kingdom
06.2009 - 11.2010
- Senior Affiliate manager for SEGA Games Limited.
- Built relationships with key affiliates in the industry to align strategies with SEGA's growth objectives.
General Manager
Domino's Pizza
Las Vegas, Nevada
06.2002 - 06.2007
- Led operational strategies to streamline processes and boost productivity across multiple store locations.
- Developed training programs to elevate staff performance and enhance service quality.
- Implemented inventory management systems to maintain optimal stock levels and minimize waste.
General Manager
Domino's Pizza
Manhattan Beach, California
08.1994 - 11.1999
- General Manager of the Year 1998
- Directed daily operations to enhance service delivery and customer satisfaction.
- Implemented cost-control measures to optimize inventory management and minimize waste.
- Mentored and trained management staff to develop future leaders within the organization.
Assistant Manager
Domino's Pizza
Manhattan Beach, California
02.1994 - 08.1994
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Developed strategies to optimize inventory management and reduce waste.
Delivery Driver
Domino's Pizza
Manhattan Beach, California
07.1993 - 02.1994
Education
TV Writing - TV Writing
University of California, Los Angeles
Los AngelesHigh School -
Mira Costa High School
Manhattan Beach06-1993
Skills
- Data-driven decision making
- Cross-functional partnerships
- Operations planning
- Team collaboration
- Data-driven decisions
- Operational excellence
- Problem resolution
- Cross-functional communication
- Cross-department communication
- Troubleshooting and problem resolution
Certification
- PowerPoint Quick Tips
- Outlook: Time Management with Calendar and Tasks
- Working on a Cross-Functional Team
- Productivity Tips: Finding Your Productive Mindset
- Project Management Foundations
Timeline
Senior Manager, Field Ops, Firehouse Subs EMEA
Restaurant Brands International
01.2025 - 07.2026
Senior Manager, Field Ops, PLK, EMEA
Restaurant Brands International
09.2024 - 01.2025
International Business Manager
Domino's Pizza
08.2019 - 11.2023
Manager - International Business Development
Domino's Pizza
05.2017 - 07.2019
Manager Corporate Operations
Domino's Pizza
12.2014 - 05.2017
International Training Consultant
Domino's Pizza
09.2014 - 12.2014
Marketplace Trainer
Domino's Pizza
12.2013 - 12.2014
General Manager
Domino's Pizza
10.2011 - 12.2013
Senior Affiliate Manager
SEGA Europe
06.2009 - 11.2010
General Manager
Domino's Pizza
06.2002 - 06.2007
General Manager
Domino's Pizza
08.1994 - 11.1999
Assistant Manager
Domino's Pizza
02.1994 - 08.1994
Delivery Driver
Domino's Pizza
07.1993 - 02.1994
High School -
Mira Costa High School
TV Writing - TV Writing
University of California, Los Angeles