Stevi Finch
Springfield,OR
Summary
Accomplished Mission Prep Team Lead at Abcam, adept in coaching and mentoring with a strong focus on customer satisfaction. Excelled in enhancing team performance and achieving SLA response goals, leveraging complex problem-solving and constructive feedback skills. Demonstrated excellence in fostering teamwork and improving operational efficiency, contributing to significant business achievements.
Overview
11
11
years of professional experience
Work History
Mission Prep Team Lead
Abcam
Eugene, OR
12.2023 - Current
- Supported team to achieve SLA response time goals.
- Trained team by relaying information on new procedures and organizing meetings for related training sessions.
- Promoted a positive work environment by fostering teamwork, open communication, and employee appreciation.
- Created a team schedule to support evolving team responsibilities and manage absences.
- Collaborated with other teams to achieve business goals collectively.
- Managed various queues and recognize abnormalities that require attention.
Mission Prep Specialist
Abcam
Eugene, OR
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed various projects and customer requests simultaneously to achieve performance metrics consistently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor or appropriate department.
Lead Server
The Springs At Greer Gardens
Eugene, OR
01.2017 - 08.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm and trusting relationships with residents.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
Canvasser
Democracy Resources
Eugene, OR
02.2015 - 10.2015
- Raised awareness for key ballot measures by distributing informative materials and engaging in persuasive conversations with residents.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
- Increased voter registration rates by effectively communicating the importance of civic participation during door-to-door canvassing.
- Developed rapport with constituents by actively listening to their concerns and sharing information about relevant policies or initiatives.
Crew Member Trainer
McDonald's
Springfield, OR
12.2013 - 05.2015
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with management to identify areas for improvement within the team's performance.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Ensured team achieved ticket time goals during high volume periods.
- Assisted management with inventory control tasks such as tracking usage rates and identifying trends to help minimize waste and costs.
Education
No Degree - General Studies
Lane Community College
Eugene, ORSkills
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
- Giving Constructive Feedback
- Complex Problem-Solving
- Expectation setting
Timeline
Mission Prep Team Lead
Abcam
12.2023 - Current
Mission Prep Specialist
Abcam
08.2022 - Current
Lead Server
The Springs At Greer Gardens
01.2017 - 08.2022
Canvasser
Democracy Resources
02.2015 - 10.2015
Crew Member Trainer
McDonald's
12.2013 - 05.2015
No Degree - General Studies
Lane Community College