Stevie Bailey
Albuquerque,NM
Summary
Working for the NM Healthcare Authority in the Institutional Care & Waiver Unit has helped me to realize that having a job with purpose that helps my fellow New Mexicans is important and gratifying. I will always take pride in my work knowing that each day is different with new challenges and that I have done my best to ensure no matter what job I am working or where, I have done my best to be efficient and produce accurate results within policy. Ensuring I accept change and am always willing to assist my fellow coworkers when they need help is something I am always willing to do and never afraid to ask for help myself.
Overview
28
28
years of professional experience
Work History
FAAII Lead Worker
State of NM HCA
Albuquerque, New Mexico
03.2025 - Current
- Acurately determining financial eligibility for SNAP, CASH, LIHEAP, Medicaid and special Medicaid programs for waiver, PACE and Institutional Care Medicaid. Develope and implemented team goals and objectives to ensure successful completion of projects.
- Effective communication with members to avoid miscommunication in what is needed for their eligibility determination for their COE as requested.
- Contributed ideas for process improvements which resulted in increased efficiency across departments.
- Communicated regularly with senior management regarding progress updates on projects.
- Identified areas for improvement in work processes, providing constructive feedback to colleagues.
- Help to createchange in the unit by expressing the importance of accuracy in our work to avoid creating further barriers for the members that we serve.
- Send and track all Trusts, STABLE/ABLE accounts and Income Diversion Trusts to the trust manager for review. While ensuring workers are coached on what to request from a member and what needs to be sent i. The packets for review.
- Follow up on cases added to the DDSD Escalation log
- Ensure reminders are provided to the unit when trends occur where we collectively can improve our work.
- Effective communication with members, their authorized representatives and fellow coworkers.
- Work reports/logs as assigned.
Family Assistance Analyst 1
State of New Mexico
Santa Fe, New Mexico
04.2017 - Current
- Determine financial eligibility for Special Medicaid programs for Institutional Care and Waiver Medicaid, Medicaid, SNAP, CASH & LIHEAP assistance in an accurate and timely manner while providing excellent customer service to internal and external customers over the phone and in person.
- Ensure cases are correctly processed following policies & procedures ensuring accurate issuance of benefits.
- Identify and investigate incorrect closures and approvals and making corrections as needed to resolve issues before they escalate to a fair hearing within policy.
- Ensure I am open to changes on a daily basis and help my coworkers with coaching as needed making myself available to answer questions and be helpful to my unit and the customers we serve.
- Ensure my annual training is completed timely.
- Keep an open mind and offer suggestions to problems to help the unit be proactive and not reactive.
- Provided assistance to families in need of financial aid, including processing applications and determining eligibility.
- Conducted interviews with applicants to assess their needs and determine the appropriate benefits or resources for them.
- Ensured compliance with all relevant regulations and policies when providing family assistance.
- Responded promptly to inquiries from clients regarding their cases or any issues they may have encountered during the process.
- Participated in training sessions designed to keep staff up-to-date on current practices related to family assistance programs.
- Reviewed application materials submitted by potential beneficiaries prior to making a decision on eligibility for benefits.
- Maintained positive working relationship with fellow staff and management.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Completed the weekly follow up calls with PACE ensuring communicating case status, reviewing and addressing issues what is needed from members for their financial eligibility.
- Phone customer service (CCSD) for 6+ years.
Cafe Manager
Hastings Entertainment
, NM
07.2008 - 10.2016
- Manage and develop employees
- Maintain inventory levels of supplies
- Increase profitability by controlling expenses
- Meeting labor goals while delivering exceptional customer service
- Maintain open communications with vendors, other members of management and corporate office
- Developed and implemented customer service policies and procedures for cafe staff.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Recruited, trained, managed and evaluated cafe staff performance.
- Maintained an accurate cash register system at all times during business hours.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Monitored food quality regularly to ensure it was up to required standards.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Resolved conflicts between team members in a professional manner.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Analyzed financial data related to sales, profits, budgeting., in order to make informed decisions regarding the cafe's future direction.
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Inventory Control Manager
Hastings Entertainment
09.1997 - 07.2008
- Receive and prep inventory on a daily basis
- Stock and maintain merchandising of inventory
- Returning deadstock for credit to outside vendors
- Prepping videos, dvds and video games for rental
- Maintaining and following all corporate security guidelines for saleable products
- Following and complying with all OSHA and MDS standards
- Setting up and running complete inventory scans
- Developed and implemented inventory control systems to track product shipments, receipts and storage.
- Conducted regular physical counts of all products in inventory, reconciling discrepancies with computerized records.
- Investigated root causes of inventory discrepancies by conducting thorough research into relevant documents.
- Managed staff responsible for maintaining accurate records of incoming shipments and outgoing deliveries.
- Provided training sessions on best practices for managing inventories efficiently to warehouse personnel.
- Worked closely with accounting department to reconcile invoices against actual goods received.
- Performed regular audits of warehouse supplies to detect any irregularities or discrepancies.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Handled departmental scheduling to maintain proper staffing for shifts.
Education
High School -
Eldorado High School
05.1990
Skills
- Member financial eligibility assessment
- Policy Knowledge
- Personal accountability
- Teamwork and Collaboration
- Multitasking Abilities
- Flexibility
- Reliability
- Detail orientation
- Policy Interpretation
- Fraud Detection
- Documentation skills
- Decision-Making
- Problem-solving aptitude
- Cultural Sensitivity
- Effective Communication with members their authorized representatvies, facilities, case managers and care coordinators
- Customer Service
- Efficient & Acurate Inventory
- Investigation of internal and external losses
- Managing and ordering stock
- OSHA and MDS compliance
- Evaluate staff and ensuring workers are productive and providing excellent customer service while providing training & coaching to help our team excel or document and dismiss an employee as needed to keep the efficiency and integrity of the team and work that needs to be completed on a daily basis
- Provide a positive work environment
- Stay open to change
- Ability to hire, train and supervise 5 to 20 or more persons at time depending on the assignment for the day particularly when completing inventory
Activities
- Kimo Theater - Volunteer
- South Broadway Cultural Center - Volunteer
- Health Care for the Homeless - Volunteer
Timeline
FAAII Lead Worker
State of NM HCA
03.2025 - Current
Family Assistance Analyst 1
State of New Mexico
04.2017 - Current
Cafe Manager
Hastings Entertainment
07.2008 - 10.2016
Inventory Control Manager
Hastings Entertainment
09.1997 - 07.2008
High School -
Eldorado High School