Stevie Eaton
Santee,United States
Summary
Data entry specialist with 12 years of experience in managing digital assets, leading call center teams, and supporting clients. Proficient in CRM systems, training development, and problem-solving, ensuring efficient data management and customer satisfaction. Quick learner eager to contribute to team success and drive operational excellence.
Overview
12
12
years of professional experience
Work History
Digital Asset Manager - Digital Librarian
Visual Data Media Services
08.2022 - 02.2024
- Collaborated with an internal team to organize over 100,000 digital content assets into an in-house MAM storage system (Tedial Evolution)
- Organized and managed various client assets including video, audio, images, and documents
- Developed and implemented a metadata management framework, improving data retrieval efficiency
- Maintained a comprehensive metadata repository, ensuring data accuracy and compliance with organizational standards
- Ensure secure intake of various digital assets into our platform as well as ensuring timely delivery of a high volume of asset orders domestically and internationally to various streaming platforms.
Supervisor - Call Center Accounts Design
Answer California
07.2015 - 05.2022
- Led 40-member team, ensuring exceptional customer service in high-volume call center
- Supported clients' critical issues and requests while balancing internal needs within my team and across departments
- Reviewed client calls daily to ensure compliance with company policy and quality standards to use as a training tool for consistent improvement
- Collaborated with interdepartmental team members to enhance one-on-one staff training, ensuring timely customer satisfaction and more effective Standard Operating Procedures
- Streamlined data management by navigating multiple CRMs, improving efficiency in updating client information and routing calls effectively
- Collaborated with clients in creating call scripts to efficiently receive information and promptly route the client's call in the proper direction
- Transcribed and interpreted received raw customer data and metadata into the CRMS, Echo software for team members to maneuver calls and dispatch messages with clear and precise documentation for adaptability across different shift team members
- Collaborated with internal and external teams across multiple departments to ensure the development of structured and secure workflow to achieve maximum customer satisfaction
- Spearheaded creation of new SOPs based on customer feedback, fostering continuous improvement in service delivery and client satisfaction.
Youth Sports Photographer
Rlong Photo
02.2012 - 07.2015
- Coordinated and photographed local youth sports teams (ages from 4-16) for individual people and team photos
- Organized all essential equipment required for shoot days
- Enhanced equipment logistics for multi-location shoots by refining the breakdown and transport procedures, ensuring efficient and timely delivery of all equipment to various sets
- Documented records for billing and legal authorization for internal company use
- Organized, and QC'd high volumes of media assets for client usage
- Edited images in Photoshop when needed in order to satisfy the clients' needs.
Education
High School Diploma -
Foot Hills Adult School
El Cajon, CA05.2021
Skills
- Microsoft Office Suite
- Training Development
- CRM
- Data Entry
- Quick Learner
- Problem Solving
- Customer Service
- SOPs
Additional Information
Career Objective
Secure an opportunity on a solution based and dynamic team in a collaborative work environment, while creating customer, company, and personal success.
Timeline
Digital Asset Manager - Digital Librarian
Visual Data Media Services
08.2022 - 02.2024
Supervisor - Call Center Accounts Design
Answer California
07.2015 - 05.2022
Youth Sports Photographer
Rlong Photo
02.2012 - 07.2015
High School Diploma -
Foot Hills Adult School
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