Stevie Mckee
Altus,OK
Summary
Compassionate caregiver with expertise in medication management, emotional support, and effective communication. Committed to enhancing patient well-being and ensuring timely care coordination. I also currently teach an acrobatics class at Off the Wall Dance Productions.
Overview
8
8
years of professional experience
Work History
Caretaker/Personal Assistant
Arthur Pohlmann
Altus, OK
03.2023 - Current
- Coordinate with his family to address concerns and provide updates on his well-being.
- Managed medication schedules for him to ensure timely and accurate administration.
- Developed and maintained filing systems to enhance document retrieval and organization efficiency.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
Customer Service Representative
SparkLight
Altus, OK
04.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Jackson County Pediatric Clinic
Altus, OK
06.2021 - 04.2022
- Managed patient check-ins and appointments using electronic health record system.
- Answered multi-line phone system, addressing inquiries and routing calls effectively.
- Coordinated communication between medical staff and families to ensure quality care.
- Assisted in maintaining office supply inventory, ensuring necessary materials were always available.
Office Manager
Altus Urgent Care
Altus, OK
02.2018 - 11.2020
- Managed daily office operations to ensure efficiency and optimal workflow.
- Coordinated scheduling and appointments for medical staff and patients.
- Trained new administrative staff on office protocols and software systems.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
Education
GED -
Altus High School
Altus, OKSkills
- Compassionate caregiving
- Medication distribution
- Emotional support
- Adaptable problem-solving
- Class management
- Strength training
- Balance training
Timeline
Caretaker/Personal Assistant
Arthur Pohlmann
03.2023 - Current
Customer Service Representative
SparkLight
04.2022 - 02.2023
Front Desk Receptionist
Jackson County Pediatric Clinic
06.2021 - 04.2022
Office Manager
Altus Urgent Care
02.2018 - 11.2020
GED -
Altus High School