Stevie Wagner
Somerville,AL
Summary
Results-driven General Manager with extensive experience in operations, team development, and customer service at Mister Car Wash. Skilled in leading high-performing teams, optimizing workflows, and ensuring exceptional customer experiences. Adept at training and mentoring employees to build confidence in decision-making under pressure. Passionate about operational excellence, efficiency, and fostering a positive work culture. Currently seeking opportunities to further develop leadership skills and contribute to the success of future management trainees.
Overview
11
11
years of professional experience
Work History
General Manager
Mister Car Wash
11.2020 - Current
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Server, Hostess, Bartender
Red Lobster
02.2014 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Golden Corral Buffet and Grill
06.2016 - 02.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
High School Diploma -
Austin High School
Decatur, AL05-2016
Skills
- Strong work ethic
- Exceptional customer service
- Sales expertise
- Task prioritization
- Positive and professional
- Positive guest interactions
- Team development
- Operations management
- Leadership and team building
Timeline
General Manager
Mister Car Wash
11.2020 - Current
Server
Golden Corral Buffet and Grill
06.2016 - 02.2017
Server, Hostess, Bartender
Red Lobster
02.2014 - 07.2021
High School Diploma -
Austin High School
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