Stevie Della
Welches,OR
Summary
Seasoned Sales Manager offering more than 8 years of extensive customer service, supervisory, labor, sales and marketing experience within the snow sports industry. Trained and knowledgeable across a wide variety of departments within the industry from resort to retail. Natural leader with proven record of exceeding expectations and customer service excellence with high client retention. Skilled in training and mentoring new team members on company methods and techniques to build customer loyalty and bost sales/satisfaction. Skilled at creating, demonstrating and implementing products as well as marketing with a tenacious and positive approach. Passionate about helping customers of all ages and delivering top-notch experiences in every interaction in any department.
Overview
8
8
years of professional experience
Work History
Marketing- Ski Area Sales Manager
Timberline Lodge And Ski Area
2022.04 - Current
- Built lasting relationships with clients resulting in repeat visits through outstanding customer service interactions.
- Exceeded targets by building, directing and executing high-performing sales and created unique products to fit ticketing needs.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Organized large group visits for wide range of cliental and adjusted accordingly to meet specific needs and give personalized experiences during each visit.
- Successfully hosted large events such as Snowboy Production collaboration events, COREnation rail jam, Snow Skate Surf, Bike Race Series, SnowDays, and Hood to Hood Relay.
Commercial Film and Photo Shoot Manager
Timberline Lodge And Ski Area
2022.04 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Scouted locations for dozens of photoshoots and distributed appropriate permits.
- Created detailed cost estimates for each shoot and department budget for internal labor.
- Maintained strong client relationship for repeat visits from the same production companies for variety of shoots.
- Worked in tandem with each production crew to create and maintain detailed schedules and planned accordingly with my team to ensure great experiences.
Terrain Park Crew
Mt. Hood Meadows
2021.12 - 2022.04
- Safely prepared and opened the parks to the resort standards for the public each morning.
- Traversed the mountain with tools and resources up to 50 lbs.
- Maintained and tested features until close.
- Communicated with management on what tasks needed to be completed each day. Strived to be an outstanding, organized, uniformed ambassador to the resort and its parks.
- Worked in tandem with a team to accomplish set goals for each day.
Manager
Burton Snowboards
2021.06 - 2021.10
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Cross-trained existing employees to maximize team agility and performance.
Internet Shipper
Buckmans Inc.
2021.06 - 2021.11
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Uncovered and resolved errors with minimal oversight.
- Coordinated storage locations and product movements.
- Picked orders, scanned products and packed boxes.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Sales Key Holder
Christy’s Sports
2020.11 - 2021.04
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared large cash deposits with zero discrepancies.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Ski Lift Operator
Copper Mountain
2020.11 - 2021.04
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Maintained lift safety by completing necessary stops, safety checks and open communication with lift maintenance.
- Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts.
- Educated visitors and guests in skiing, tubing and lift safety procedures.
Assistant Manager/Sales Associate
Buckmans Inc.
2016.10 - 2020.11
- Supported efficient and timely replenishment of sales floor merchandise.
- Developed merchandizing and in store marketing strategies.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Camp Counselor
Killooleet
2019.06 - 2020.08
- Sleep away summer camp cabin mom and lifeguard that worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities including overnight trips off campus.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
Bachelor of Arts - Media And Culture/ Women’s And Gender Studies
West Chester University of Pennsylvania
West Chester, PA05.2026
High School Diploma -
Methacton High School
Eagleville, PA06.2017
Skills
- Ski/Snowboard Trend Knowledge, Merchandizing
- Marketing Trend Insight and Development
- Product Development and Implementation
- Strong Problem Solving Skills.
- Ability to Increase Product and Service Sales
- Project Management and Staff Management
- Skilled Rider/Ability to Navigate Ski Areas with Ease
- Builds Strong Working Relationships in Team or Individual Settings
- Learns and Adapts Quickly
- Supervise Both Peers and Children with Ease
Timeline
Marketing- Ski Area Sales Manager
Timberline Lodge And Ski Area
2022.04 - Current
Commercial Film and Photo Shoot Manager
Timberline Lodge And Ski Area
2022.04 - Current
Terrain Park Crew
Mt. Hood Meadows
2021.12 - 2022.04
Manager
Burton Snowboards
2021.06 - 2021.10
Internet Shipper
Buckmans Inc.
2021.06 - 2021.11
Ski Lift Operator
Copper Mountain
2020.11 - 2021.04
Sales Key Holder
Christy’s Sports
2020.11 - 2021.04
Camp Counselor
Killooleet
2019.06 - 2020.08
Assistant Manager/Sales Associate
Buckmans Inc.
2016.10 - 2020.11
Bachelor of Arts - Media And Culture/ Women’s And Gender Studies
West Chester University of Pennsylvania
High School Diploma -
Methacton High School
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