Summary
Overview
Work History
Skills
Timeline
Generic

Joseph Munch

Shrewsbury,MA

Summary

Effective team player with great communication and conflict resolution skills. Leads programs and events for upwards 100 people and is part of many teams that meet frequently. Customer service representative with enthusiastic and helpful service to create great experiences for any customer.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ski Ward Ski Area
Shrewsbury, MA
11.2024 - Current
  • Worked within a strong team to help create the best experience for customers
  • Helped customers navigate the Ski Area and website
  • Communicated with customers to sell tickets and food
  • Helped customers to have a fun positive experience

Troop Guide

Nylt Leadership Academy
, MA
12.2023 - Current
  • Create presentations detailing leadership, communication, and conflict resolution
  • Plan and run a in depth program for 40 scouts
  • Week long course over the summer to help scouts learn how to become better leaders
  • Staff member of strong team that holds many team meetings prior to course

Soccer Referee

Shrewsbury Youth Soccer
Shrewsbury, MA
05.2023 - Current
  • Maintained up-to-date knowledge of soccer laws, rules, regulations, techniques, strategies, tactics, and sportsmanship principles.
  • Clarified rules and resolved disputes between coaches, players, and spectators.
  • Inspected playing fields prior to game start for proper markings and equipment setup.

Boy Scout Leader

BSA
Shrewsbury, MA
04.2020 - Current
  • Provided guidance to scouts on how to complete required merit badges.
  • Cultivated relationships with community leaders, organizations, and businesses to support volunteer efforts.
  • Supported council fundraising efforts and initiatives with community outreach campaigns.
  • Lead Troop events for a Troop of near 100 scouts aging for 11-18
  • Plan multi thousand dollars scouting trips for Troop near 100 people
  • Work with adults and youth in a group around 30 people to run a Troop
  • Plan/run team meetings

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Leadership development
  • Program planning
  • Community outreach
  • Effective communication
  • Customer consulting
  • Problem resolution
  • Follow-up skills
  • Complaint handling
  • Multi-task management
  • Money handling
  • Staff training

Timeline

Customer Service Representative

Ski Ward Ski Area
11.2024 - Current

Troop Guide

Nylt Leadership Academy
12.2023 - Current

Soccer Referee

Shrewsbury Youth Soccer
05.2023 - Current

Boy Scout Leader

BSA
04.2020 - Current

Similar Profiles

CREATE PROFILE
Joseph Munch