Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stevy Williams

Miami,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals & up for new challenges.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Reps/Not-For-Profit Support

Sutherland Global
04.2024 - Current
  • Provided support to families and schools involved in the scholarship initiative.
  • Addressed concerns about scholarships and registration to maintain high levels of caller satisfaction.
  • Nonprofit organization processing scholarships for K-12 private school students.

Customer Service Representative

Nation Benefits
11.2022 - 04.2024
  • Utilize appropriate resources to respond to member inquiries
  • Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner
  • Interpret member eligibility and coverage through thorough knowledge of the client products, policies, and procedures

Financial Services Representative

Fidelity Investments
05.2022 - 10.2022
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth..
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Assisted with a broad range of needs including answering questions about customers account balance and helping to make withdrawals, transfer funds, or find resources.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

Customer Service Representative

InfoCision
01.2021 - 03.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Developed favorable customer service relationships and built new, robust customer bases.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Customer Service Associate

Publix Grocery Store
01.2017 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Security Patrol Officer

GardaWorld Security (Contract)
07.2020 - 01.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Participated in staff meetings, special events and professional development activities.

Education

Radiologist Technician

Broward College
Fort Lauderdale, FL

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
06.2017

Skills

  • Conflict Resolution Techniques
  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Customer Service
  • High Call Volume
  • Empathy
  • Problem Solving
  • Technical Proficiency
  • Fast paced environment
  • Digital Tools
  • Customer Inquiries
  • Data Entry
  • Information Gathering
  • Process Improvement
  • Multitasking
  • Communication Skill's
  • Remote Work

Certification

  • CNA - Certified Nurse Assistant
  • Security G & D License
  • First Aid/CPR Certified

Languages

English
Full Professional

Timeline

Customer Service Reps/Not-For-Profit Support

Sutherland Global
04.2024 - Current

Customer Service Representative

Nation Benefits
11.2022 - 04.2024

Financial Services Representative

Fidelity Investments
05.2022 - 10.2022

Customer Service Representative

InfoCision
01.2021 - 03.2022

Security Patrol Officer

GardaWorld Security (Contract)
07.2020 - 01.2021

Customer Service Associate

Publix Grocery Store
01.2017 - 03.2022

High School Diploma -

North Miami Beach High School

Radiologist Technician

Broward College

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Stevy Williams