Stevy Williams
Miami,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals & up for new challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Reps/Not-For-Profit Support
Sutherland Global
04.2024 - Current
- Provided support to families and schools involved in the scholarship initiative.
- Addressed concerns about scholarships and registration to maintain high levels of caller satisfaction.
- Nonprofit organization processing scholarships for K-12 private school students.
Customer Service Representative
Nation Benefits
11.2022 - 04.2024
- Utilize appropriate resources to respond to member inquiries
- Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner
- Interpret member eligibility and coverage through thorough knowledge of the client products, policies, and procedures
Financial Services Representative
Fidelity Investments
05.2022 - 10.2022
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth..
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Assisted with a broad range of needs including answering questions about customers account balance and helping to make withdrawals, transfer funds, or find resources.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Customer Service Representative
InfoCision
01.2021 - 03.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided information about available products and services, membership details, and purchase advantages.
- Developed favorable customer service relationships and built new, robust customer bases.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Associate
Publix Grocery Store
01.2017 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Security Patrol Officer
GardaWorld Security (Contract)
07.2020 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Participated in staff meetings, special events and professional development activities.
Education
Radiologist Technician
Broward College
Fort Lauderdale, FLHigh School Diploma -
North Miami Beach High School
North Miami Beach, FL06.2017
Skills
- Conflict Resolution Techniques
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Customer Service
- High Call Volume
- Empathy
- Problem Solving
- Technical Proficiency
- Fast paced environment
- Digital Tools
- Customer Inquiries
- Data Entry
- Information Gathering
- Process Improvement
- Multitasking
- Communication Skill's
- Remote Work
Certification
- CNA - Certified Nurse Assistant
- Security G & D License
- First Aid/CPR Certified
Languages
English
Full Professional
Timeline
Customer Service Reps/Not-For-Profit Support
Sutherland Global
04.2024 - Current
Customer Service Representative
Nation Benefits
11.2022 - 04.2024
Financial Services Representative
Fidelity Investments
05.2022 - 10.2022
Customer Service Representative
InfoCision
01.2021 - 03.2022
Security Patrol Officer
GardaWorld Security (Contract)
07.2020 - 01.2021
Customer Service Associate
Publix Grocery Store
01.2017 - 03.2022
High School Diploma -
North Miami Beach High School
- CNA - Certified Nurse Assistant
- Security G & D License
- First Aid/CPR Certified
Radiologist Technician
Broward College
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