Stewart Young II
Harrisburg,PA
Summary
A Skilled and Dedicated Professional Seeking a Position to Enhance Company Success. A driven team player who's able to perform efficiently and meet deadlines, ability to solve problems and maximize resources within a role, and committed to delivering high-quality work. To provide the skills and knowledge to develop team-focused strategies to achieve goals. I'm excited to find a position to contribute to the success of the company.
Overview
11
11
years of professional experience
Work History
Cash Management
Mid Penn Bank
Harrisburg, PA
04.2023 - Current
- Oversaw liquidity and cash management operations.
- Enhanced cash flow by efficiently processing incoming and outgoing payments.
- Maintained strong relationships with banking partners through regular communication and problem resolution.
- Collaborated with other departments to resolve any discrepancies related to cash transactions.
- Upheld strict confidentiality standards while handling sensitive financial information about clients and transactions.
- Reduced manual errors in financial transactions through rigorous attention to detail and thorough reconciliation procedures.
- Managed high-volume wire transfers, ensuring accuracy and adherence to compliance regulations.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues related to cash management services.
- Complied with established internal controls and policies.
Loan Processing Clerk
Kane Mortgage, Inc.
Harrisburg, PA
09.2022 - 02.2023
- Ensured compliance with all regulations and guidelines, diligently reviewing documents to minimize errors and mitigate risk.
- Reduced processing times through diligent follow-up with customers, ensuring prompt submission of required documentation.
- Supported underwriters by thoroughly reviewing applications for completeness before submission to expedite approval decisions.
- Demonstrated adaptability in learning new systems quickly as changes were made within the organization or industry standards evolved.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Member Service Representative II
Members 1st FCU
Mechanicsburg, PA
04.2019 - 02.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Collaborated with staff to ensure seamless operations during peak hours or staff shortages.
- Promoted a positive work environment for staffed responsible under supervision
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Trained new personnel regarding company operations, policies and services.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Customer Service Representative I-III
Members 1st FCU
Mechanicsburg, PA
10.2016 - 03.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Customer Service Representative
Comcast, Xfinity
Harrisburg, PA
05.2013 - 12.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Some College Courses
Mansfield University of Pennsylvania
Mansfield, PAHigh School Diploma -
Steelton High School
Steelton, PASkills
- Customer Service Excellence
- Problem Solving Abilities
- Data Entry Accuracy
- Organizational Skills
- Microsoft Office Proficiency
- Supervisor and management experience
- Analytical Thinking
- Regulatory Compliance Knowledge
- Cash Management Product Knowledge
- Conflict Resolution Techniques
- Effective Communication
- Teamwork and Collaboration
- Client Relationship Management
References
References available upon request.
Timeline
Cash Management
Mid Penn Bank
04.2023 - Current
Loan Processing Clerk
Kane Mortgage, Inc.
09.2022 - 02.2023
Member Service Representative II
Members 1st FCU
04.2019 - 02.2021
Customer Service Representative I-III
Members 1st FCU
10.2016 - 03.2021
Customer Service Representative
Comcast, Xfinity
05.2013 - 12.2015
Bachelor of Science - Some College Courses
Mansfield University of Pennsylvania
High School Diploma -
Steelton High School