Stewart Young II
Harrisburg,PA
Summary
A Skilled and Dedicated Professional Seeking a Position to Enhance Company Success. A driven team player who's able to perform efficiently and meet deadlines, ability to solve problems and maximize resources within a role, and committed to delivering high-quality work. To provide the skills and knowledge to develop team-focused strategies to achieve goals. I'm excited to find a position to contribute to the success of the company.
Overview
11
11
years of professional experience
Work History
Cash Management
Mid Penn Bank
04.2023 - Current
- Oversaw liquidity and cash management operations.
- Enhanced cash flow by efficiently processing incoming and outgoing payments.
- Maintained strong relationships with banking partners through regular communication and problem resolution.
- Collaborated with other departments to resolve any discrepancies related to cash transactions.
- Upheld strict confidentiality standards while handling sensitive financial information about clients and transactions.
- Reduced manual errors in financial transactions through rigorous attention to detail and thorough reconciliation procedures.
- Managed high-volume wire transfers, ensuring accuracy and adherence to compliance regulations.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues related to cash management services.
- Complied with established internal controls and policies.
Loan Processing Clerk
Kane Mortgage, Inc.
09.2022 - 02.2023
- Ensured compliance with all regulations and guidelines, diligently reviewing documents to minimize errors and mitigate risk.
- Reduced processing times through diligent follow-up with customers, ensuring prompt submission of required documentation.
- Supported underwriters by thoroughly reviewing applications for completeness before submission to expedite approval decisions.
- Demonstrated adaptability in learning new systems quickly as changes were made within the organization or industry standards evolved.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Member Service Representative II
Members 1st FCU
04.2019 - 02.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Collaborated with staff to ensure seamless operations during peak hours or staff shortages.
- Promoted a positive work environment for staffed responsible under supervision
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Trained new personnel regarding company operations, policies and services.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Customer Service Representative I-III
Members 1st FCU
10.2016 - 03.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Customer Service Representative
Comcast, Xfinity
05.2013 - 12.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Some College Courses
Mansfield University of Pennsylvania
Mansfield, PAHigh School Diploma -
Steelton High School
Steelton, PASkills
- Customer Service Excellence
- Problem Solving Abilities
- Data Entry Accuracy
- Organizational Skills
- Microsoft Office Proficiency
- Supervisor and management experience
- Analytical Thinking
- Regulatory Compliance Knowledge
- Cash Management Product Knowledge
- Conflict Resolution Techniques
- Effective Communication
- Teamwork and Collaboration
- Client Relationship Management
References
References available upon request.
Timeline
Cash Management
Mid Penn Bank
04.2023 - Current
Loan Processing Clerk
Kane Mortgage, Inc.
09.2022 - 02.2023
Member Service Representative II
Members 1st FCU
04.2019 - 02.2021
Customer Service Representative I-III
Members 1st FCU
10.2016 - 03.2021
Customer Service Representative
Comcast, Xfinity
05.2013 - 12.2015
Bachelor of Science - Some College Courses
Mansfield University of Pennsylvania
High School Diploma -
Steelton High School