Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

TIANDRA DEAN

Columbus,Ohio

Summary

Expert at finding win-win solutions. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Cash Management

Morgan Stanley/Compunnel Staffing
Columbus, Ohio
07.2022 - 10.2024
  • Provided resolutions for customer and branch issues
  • Suggested effective resolutions to address processing issues
  • Enhanced customer connections using effective problem-solving capabilities

Collections Resolution Specialist

Bread Financial
Columbus, Ohio
09.2017 - 09.2022
  • Handled inbound calls from customers facing billing issues
  • Negotiated Hardship plans for customers with qualifying life events
  • Initiated collection strategies on delinquent accounts

Shift Manager

Wendy’s Incorporated
Columbus, Ohio
03.2000 - 09.2017
  • Managed a team of 25 for improved performance outcomes
  • Defined criteria for employee output and customer satisfaction
  • Facilitated team huddles to enhance customer service

Education

Certification in Clinical Medical Assistance -

Larock Healthcare Academy
Columbus, Ohio
09.2023

Diploma -

Columbus Alternative High School
Columbus, Ohio
06.1996

Skills

  • Technical Customer Support skills
  • Efficient Data Input
  • Basic Software Navigation
  • Service Excellence
  • Analytical Problem Solving
  • Proficient in Medical Terminology
  • Direct patient care
  • Epic Software Proficiency

Certification

  • Phlebotomy
  • Patient Care
  • EKG Technician
  • Medical Assistance

References

Available upon request

Timeline

Cash Management

Morgan Stanley/Compunnel Staffing
07.2022 - 10.2024

Collections Resolution Specialist

Bread Financial
09.2017 - 09.2022

Shift Manager

Wendy’s Incorporated
03.2000 - 09.2017

Certification in Clinical Medical Assistance -

Larock Healthcare Academy

Diploma -

Columbus Alternative High School

Similar Profiles

CREATE PROFILE
TIANDRA DEAN