Sthefani Podio Munoz

I started working in the production group, they promoted me to the shipping group where I spent more than 8 months and then I was covering in the data entry area until the day I decided to leave work

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.