Selene Enciso Valdivia
Roselle,NJ
Summary
Dynamic and bilingual professional with a proven track record of delivering exceptional customer service at United Ground Express. Skilled in Microsoft Office and adept at fostering positive experiences in high-pressure environments. Demonstrates strong teamwork and independent problem-solving abilities, ensuring customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Passsanger Assistance Agent
United Ground Express
Newark, NJ
01.2020 - Current
- Addressed concerns and complaints by providing accurate answers to passengers with disabilities.
- Ensured that all safety protocols were followed during the lifting of passengers with a lack of mobility, with assistance from one mobility device to or from one place.
- Verifying passenger information (name, destination, time), and verifying the condition of assistance devices before providing services.
- Documenting any issues presented and accommodating future tasks needed by passengers.
Server
The Grove
Cedar Grove, NJ
05.2018 - 02.2020
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Station Attendant
The Wilshire Grand Hotel
West Orange, NJ
01.2016 - 07.2018
- Maintained a clean and organized workspace.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Handled customer inquiries and resolved complaints to maintain positive service experience.
Cashier
Chipotle Mexican Grill
West Caldwell, NJ
04.2015 - 03.2016
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelor of Science in Nursing - Undergraduate -
William Paterson University of New Jersey
Wayne, NJGeneral Science - Associate Degree -
Essex County College
Newark, NJHigh School Diploma -
West Orange High School
West Orange, NJSkills
- Bilingual: English and Spanish
- Exceptional customer service
- Basic Medical Terminology
- Basic understanding of Microsoft Office (Access, Excel, PowerPoint, and Word)
- Ability to handle tasks effectively, work well in a team environment, or independently
Accomplishments
- I received the invitation of the Honor of Nursing Society of my nursing program, and I have been recognized in the Dean list for my satisfaction in my grades.
Timeline
Passsanger Assistance Agent
United Ground Express
01.2020 - Current
Server
The Grove
05.2018 - 02.2020
Station Attendant
The Wilshire Grand Hotel
01.2016 - 07.2018
Cashier
Chipotle Mexican Grill
04.2015 - 03.2016
Bachelor of Science in Nursing - Undergraduate -
William Paterson University of New Jersey
General Science - Associate Degree -
Essex County College
High School Diploma -
West Orange High School
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