Stherline Monjoie
Miami Gardens,FL
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Sales Associate/ Cashier
Foot Locker
12.2022 - 05.2023
- Handled customers’ complaints, diffused tension, and reported feedback to supervisors, which improved service delivery 15 percent
- Worked checkout and floor sales during peak seasonal trade periods
- Advised customers on current company products and services available, tailored advice to suit customers needs
- Accepted and processed new orders and refunds in line with company standards, fulfilled customers’ needs, and fostered loyalty
Teacher's Assistant
North Miami Senior High School
01.2022 - 06.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained safety and security by overseeing students in recess environments.
- Recorded grades for coursework and tests in online reporting system
- Implemented practice exercises and group assignments to assist a class of 25 students in quick information grasping
Education
BBA - Double Major:Management, Human Resource Management
Florida International University
Miami, FL12.2025
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04.2024
Skills
- Effective Communication
- Customer Service
- Strong Work Ethics
- Organization
- Time Management
- Problem-Solving
- Record Keeping
- Multitasking
- Teamwork and Collaboration
- Adaptability
- HR policies Knowledge
- Technical skills
Certification
- Business Analyst, Miami dade College- 2023
- Business Industry Operations, Miami Dade College- 2024
Languages
English
French
Creole
Timeline
Retail Sales Associate/ Cashier
Foot Locker
12.2022 - 05.2023
Teacher's Assistant
North Miami Senior High School
01.2022 - 06.2022
- Business Analyst, Miami dade College- 2023
- Business Industry Operations, Miami Dade College- 2024
BBA - Double Major:Management, Human Resource Management
Florida International University
Associate of Arts - Business Administration
Miami Dade College
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