Stheysher Rainsford
Gloucester City,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Authorization Specialist
Cooper University Hospital
Camden, NJ
11.2022 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
Patient Service Representative
Cooper University Hospital
11.2020 - 07.2022
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
- Responsible for greeting patients, check- in and check-out, scheduling and registration, collecting payments, answering phones with minimum wait time, forwarding refill requests, and scanning confidential information into patient's chart, for both English and Spanish speaking patients.
- Provided helpful assistance by anticipating and responding to needs of patients and providers
- Supported outpatient office operations using customer service skills and detailed EPIC system knowledge.
Au Pair
Au Pair, Au Pair Care
09.2017 - 09.2019
- Provided Spanish lessons and shared cultural traditions from native country.
- Facilitated safe, caring and warm environment for children by patiently and actively listening to their needs
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development
- Communicated with parents about daily activities and any concerning behaviors
Skills
- Medical terminology
- BICAT Certification (New Jersey Civil Service Commission Bilingual Communicative Ability Test)
- Master Level approved on written portion of New Jersey Court Interpreting Certification (Oral testing pending 2025)
- Effective communication skills
- Problem resolution
- Epic EMR and Microsoft
Certification
- Spanish Medical Interpreter, MITS - 40- hour program
Timeline
Authorization Specialist
Cooper University Hospital
11.2022 - Current
Patient Service Representative
Cooper University Hospital
11.2020 - 07.2022
Au Pair
Au Pair, Au Pair Care
09.2017 - 09.2019