Hi, I’m
Sthfany Santos
Rutland,Vermont
Summary
•Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
•Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. •Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
•Recent graduate with foundational knowledge in the nursing field and hands-on experience gained through academic projects and internships. •Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
•Dynamic individual with hands-on experience in Area of Nursing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
years of professional experience
Work History
Genesis Mount View Center
LNA
08.2025 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate and love to help people, providing the best care I can possibly give to each individual equally and in fairness.
Bullyzone K9 Clinic
Receptionist/Assisting Manager
01.2022 - 01.2025
Job overview
- Managed front desk operations while assisting with clinic administration, coordinating appointments, and supporting staff in delivering exceptional pet care services.
- Streamlined client documentation system and maintained accurate records for veterinary appointments.
- Implemented new scheduling protocol that reduced wait times and enhanced client satisfaction while maintaining optimal clinic workflow.
- Developed digital filing system for patient records, improving accessibility and reducing administrative processing time.
- Fostered positive client relationships through empathetic communication, resolving concerns between pet owners and veterinary staff while maintaining clinic standards.
- Opened clinic daily and was responsible for closing register and maintaining a clean environment while closing.
Melao Cafe & Creamery
Assistant Manager
03.2021 - 10.2021
Job overview
- Directed daily operations, enhancing efficiency and customer satisfaction
- Optimized cash handling for accurate transactions
- Trained new staff, fostering a cohesive team
- Managed inventory to maintain stock levels and reduce waste
The Juke joint
Waitress/Cashier/Manager
10.2020 - 05.2021
Job overview
- Managed daily operations, improving efficiency and customer satisfaction.
- Handled cash transactions with accuracy, ensuring financial integrity.
- Resolved customer issues promptly, enhancing service quality.
- Streamlined processes, leading to measurable improvements in service delivery.
Lun Wah restaurant and tiki bar
Cashier/Customer Service/Waitress
11.2019 - 03.2020
Job overview
- Managed guest seating and cash transactions, boosting service efficiency and satisfaction.
- Facilitated seamless dining, leading to positive feedback and repeat visits.
- Handled payments accurately, ensuring financial integrity and reducing errors.
- Collaborated with team to improve workflow, enhancing service speed during peak hours.
- Resolved customer inquiries promptly, fostering a welcoming dining environment.
Snack Mania Brazilian Delights
Cahier/Customer Service
06.2018 - 10.2019
Job overview
- Handled cash transactions and customer inquiries efficiently, enhancing customer satisfaction.
- Prepared and served beverages, ensuring quality and timely service.
- Managed phone orders and reservations, improving communication and service accuracy.
- Managed diverse customer transactions while maintaining excellent service standards, coordinated with kitchen staff, and resolved customer inquiries promptly.
- Balanced multiple responsibilities including cash handling, order processing, and maintaining accurate financial records during peak business hours.
- Created welcoming atmosphere for international clientele, handled special dietary requests, and facilitated smooth communication between front and back of house.
- Streamlined ordering process during rush hours, reducing wait times while maintaining accuracy in transaction processing and customer service.
Education
Essex County Newark TechNewark, NJ
High school or equivalent
Genesis Mountain View CenterRutland, VT
LNA Certification from Nursing Practice
09.2025
Essex County CollegeNewark, NJ
Associates Degree from Liberal Arts
04.2022
University Overview
Graduated with Honors
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Active listening
- Multitasking Abilities
- Customer service
- Calm under pressure
- Problem resolution
Languages
English Native
Portuguese Native
Spanish Highly proficient
Additional information
- Quality Traits
- Honest
- Hardworking
- Team-worker
- Attentive to Detail
- Punctual
- Respectful
- Responsible
- Social
- Critical Thinker
Timeline
LNA
Genesis Mount View Center
08.2025 - Current
Receptionist/Assisting Manager
Bullyzone K9 Clinic
01.2022 - 01.2025
Assistant Manager
Melao Cafe & Creamery
03.2021 - 10.2021
Waitress/Cashier/Manager
The Juke joint
10.2020 - 05.2021
Cashier/Customer Service/Waitress
Lun Wah restaurant and tiki bar
11.2019 - 03.2020
Cahier/Customer Service
Snack Mania Brazilian Delights
06.2018 - 10.2019
Essex County Newark Tech
High school or equivalent
Essex County College
Associates Degree from Liberal Arts
Genesis Mountain View Center
LNA Certification from Nursing Practice
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