Summary
Overview
Work History
Education
Skills
Timeline
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Angela Gidden

Mesquite,TX

Summary

Dynamic professional with a friendly demeanor and strong customer service skills. Proven ability to enhance guest satisfaction through effective communication and problem resolution. Experienced in maintaining high-quality standards and fostering a positive work environment, contributing to overall performance improvement. Offers expertise in driving, food service and ability to learn new processes.

Overview

11
11
years of professional experience

Work History

Yard Shifter

UPS
02.2013 - 03.2024
  • Used yard switchers and tractors to move trailers around warehouse.
  • Conveyed information about arrivals, departures, delays,and other activities to yard control.
  • Kept work area organized and clutter-free.
  • Maintained good working relationship with co-workers and management.

Head Barista

Nestle Tollhouse Cafe by Chip
05.2016 - 08.2018
  • Coordinated food and drink preparation and serving while maintaining cafe product quality levels.
  • Trained and oriented new employees to cafe policies, procedures and standards, verifying acclimation to normal and peak demands.
  • Maintained cash resources by accurately processing payments and computing sales prices.

Server/Hostess

Denny's
07.2015 - 05.2016
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
  • Fostered fun atmosphere and family-style work environment consistent with company brand.
  • Monitored tables, offering add-ons and checking on guest satisfaction.

Education

GED -

Homeschooled
Rockwall, TX
04-2012

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem resolution
  • Verbal communication
  • Hospitality service expertise
  • Performance improvement

Timeline

Head Barista

Nestle Tollhouse Cafe by Chip
05.2016 - 08.2018

Server/Hostess

Denny's
07.2015 - 05.2016

Yard Shifter

UPS
02.2013 - 03.2024

GED -

Homeschooled

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Angela Gidden